The player from Germany has deposited money into casino account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Spin247 Casino - Player’s deposit has never been credited to his casino account.
Amount: €10
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
The following problem, I have been registered with spin247 for a few months, 4-5 days ago they lured me via SMS with 35 free spins, and since the casino made a reasonable impression on me, I deposited 10 euros, they were burned quickly 😁 OK, I think I can still get a ten, plus a 10euro bonus for the second deposit, that's fine
Both times transferred immediately with Klarna, both times the 10 euros were immediately debited from me, the first time everything was OK, the second time the 10 euros did not arrive in the game, the bonus for the second deposit is still available .... But in the casino under transactions both tens are noted and on my bank statement from the bank too lol .... Something like this has never happened to me 😩
And now comes what really annoys me, I wrote to support directly via the casino site - - no reaction, wrote to me again a day later - - no reaction, wrote again a day later and yesterday again directly to the mail support@spin247.com in the best of English I wrote an email because my message disappeared on the casino site after it was sent and a friendly hint that it was forwarded to customer service ... No reaction ..... luckily it was only a ten, at the beginning of the month it would have been too can be a Hunni, lol .... And as a cheek on top of that comes a text message from which I should deposit € 7 for an extra bonus
greeting
Peter M.
Automatic translation:
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3 years ago
Dear Peter,
Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider as you did already. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.
As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
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3 years ago
Translation
Hello Petronella and thank you for your time 👍
I've used Klarna Sofort Überweisung many hundreds of times, at many casinos, never had a problem. At spin247 only made 2 deposits, first time everything is good, 10 minutes later the tens doesn't arrive, although you can see both transactions on the screenshot, So something has arrived in my opinion, but I will ask my bank tomorrow, even if I can hardly imagine that the error is there ...
and so far no sign of life from spin247 that's the worst, the tens doesn't matter, it was already on the losing side when paying in anyway lol
Peter
Automatic translation:
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3 years ago
I understand your frustration, Peter. However, the bank should be able to shed some light on this. Please keep me informed.
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3 years ago
Hello Peter,
Have there been any developments since our last conversation?
