The player from South Africa initiated a withdrawal on May 14, 2024. Two days later, the casino closed her account without providing any clarification, despite her account being FICA verified. She sought help recovering her funds. The complaint remained unresolved as the casino repeatedly ignored mediation attempts. The casino's rating was affected due to multiple unresolved complaints.
Spin247 Casino - Player's Account Has Been Closed After a Withdrawal Attempt.
Black points: 40
Amount: R1,500
Spin247 Casino
Safety Index:Above averageSafety Index
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7.2
Spin247 Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
Public
Public
6 months ago
I made a withdrawal on the 14 may 2024 but then on the 16 may i found an email saying that my account was closed.
I contacted them via email and they said they have closed my account and their decision is final but they don't tell what is the problem.
Please assist me to recover my funds.
This was my first time withdrawal, my account is fica verified.
Public
Public
6 months ago
Hello Khuthatso,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin247 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
The account was verified on the 14th and then later i won and withdrew.
Then on the 15th they sent an email and i saw it on the 16th.
I accumulated my winnings with real money.
The last time i spoke to the casino it was on the 16th, notifying them that i can't log into my account, it says (user self closed) and when i check my emails i find email saying that the account is closed.
Public
Public
5 months ago
Dear Khuthatso,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
