Spin Samurai Casino - Player faces delays in withdrawal process.

The withdrawal identication has taken me over a week and has barely moved forward, gathering little information at a time of what i need and getting rjected and trying again, i just want to be able to withdraw some winnings every now amd then, but apprently still need more data???

consistently being told to wait and wanting over the top things? For simple withdrawals

Dear DaddyDonney,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• When did the verification process begin, when did you request a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Ive provided email

number

address

bank card front and back

bank statements

deposit reciepts

license

all starting from monday this week. They are currently trying to get me to send an old card which is expired and to send an apple wallet transaction which is connected to my card so i sent a bank statement with the deposits on it

My account now says fully verified and also had another email asking if i want to be able to withdraw $1500 a day no withdraw time i said yes and tried withdrawing still taking 24hours to see if i can withdraw.

worse withdrawal time ever and limits

I fully understand your frustration.

Was your withdrawal successful? Were you able to withdraw $1500 or more at this time?

Yes i withdrawed still waiting on 2 other ones to get accepted

Thanks for the update.

Could you please share a screenshot of your withdrawals as they appear in the transaction history in your casino account?

You can post screenshots here, or send the information to my email at tomas@casino.guru

Dear DaddyDonney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.