The player's dissatisfied with the casino processing speed and lost his winnings due to this issue. The complaint has been resolved as the casino paid out the loss caused due a technical error.
Spin Samba Casino - The player's dissatisfied with the casino processing speed.
Amount: €1,400
Spin Samba Casino
Safety Index:Below averageSafety Index
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6.4
Spin Samba Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I inform you that on this site the serial scam of withholding money or rather preventing the withdrawal is practiced, let me explain.
I state that I am a VIP user (therefore with advantages both on withdrawal times and on limits.
I won € 1600 and regularly withdrawn. Within the same week (yesterday) I win another 1400 (I'm talking about gross amounts, I have not excluded payments).
I am about to make the withdrawal and the system prevents me from doing so because I have exceeded the weekly limits. TERMS AND CONDITIONS OF THE SITE PROVIDE MAX 4000 EURO PER WEEK and obviously I NEVER exceeded them. I write to live chat support and they tell me to write an email. To date one day passed, NO ONE answered me and I obviously LOST MY WIN.
Basically, these scammers try in every way (and succeeding) to induce the player disheartened by the non-withdrawal to replay everything and you well know how the story ends. I INFORM YOU THAT I HAVE NOT RECEIVED ANSWER TO MY MAIL STILL. THIS SAYS LONG ABOUT THE SERIOUSNESS OF THESE LOSCHI SUBJECTS.
Automatic translation:
Public
Public
2 years ago
Hello Davesaint,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinSamba Casino. Allow me to ask you a few more question before we would move forward.
Do I understand it correctly that you've contacted them on Friday and they did not respond so far? You weren't able to request for a withdrawal at all or you just canceled it and lost the money? Do you have any remaining balance on your account at the moment?
Note, that you can't expect to get instant reply even if you are a VIP client, specially not on weekends. Every casino has it's limits and the casino can't be blamed for the impatience of players.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Hello DaveSaint & Nick,
I hope this finds you well.
We take such complaints very seriously and have made sure to complete a thorough investigation.
After reviewing the account, we found that there had been a technical issue that prevented the player from completing the full withdrawal.
To rectify this issue, we have credited the player the full balance of EUR 1,405. We have also gotten in touch with the player via email to inform him of the issue.
We apologize for any inconvenience caused and hope that this has resolved the issue.
Thank you for your time!
The Spin Samba Team.
