OverviewBonusesUser reviews10Safety Index explainedDiscussion1Payment methods22
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
When reviewing and assessing Spin Samba Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Spin Samba Casino has a Below average Safety Index of 6.4, which makes it a less than ideal option for most players in terms of fairness and safety. Keep reading our Spin Samba Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Spin Samba Casino fairness and safety
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Spin Samba Casino review, we extensively examined and analyzed the Terms and Conditions of Spin Samba Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Spin Samba Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
We did not find Spin Samba Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Spin Samba Casino has landed a Below average Safety Index of 6.4. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
Note: To the best of our knowledge, Spin Samba Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Spin Samba Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.
Spin Samba Casino T&Cs
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Spin Samba Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Spin Samba Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 0 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 0 black points in total, out of which 0 come from related casinos.
User feedback and assessment of Spin Samba Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 10 players, Spin Samba Casino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Spin Samba Casino company information and licenses
Spin Samba Casino belongs to Luckland Group B.V. and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.
Spin Samba Casino has a gambling license in Curaçao. Their license was granted by Curaçao Gaming Control Board.
About payment methods and win and withdrawal limits
Spin Samba Casino accepts 22 payment options. This includes: Mastercard, VISA, Sofort Banking, Giropay, iDEAL, Trustly, EPS, VISA Electron, Neosurf, Bitcoin (BTC), Bank transfer, Noda pay, Bank wire, Klarna, eZeeWallet, Ethereum (ETH), Litecoin (LTC), SEPA, Revolut, N26, BP Wallet, SafetyPay.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 2,000 per week
No win limit
EUR 8,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Spin Samba Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Italian
24/7
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Spin Samba Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Spin Samba Casino has a good customer support based on the responses we have received during our testing.
Casino games and slots available at Spin Samba Casino
You can play these types of games at Spin Samba Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Table games, Live baccarat, Live blackjack, Other live games, Live roulette.
Titles supplied by 2 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).
Spin Samba Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 3 bonuses from Spin Samba Casino based on the data from our database.
Note: Visit our separate page on Spin Samba Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Spin Samba Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(10)
User reviews of Spin Samba Casino
This is a place to share experience with Spin Samba Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I do not recommend this casino, after closing my account they did not notify me that I had a cashback of more than 4,000 thousand euros to be able to play or withdraw, since I had deposited thousands of euros, and even so they continue to send me emails and sms, with promotions . They don't answer emails. I have already spoken with lawyers to be able to recover part of the money wagered and report the emails after the account is closed.
Also be careful with this casino since it only allows you to withdraw 2,000 thousand euros a day, and they force you to play every week 30 percent of what you have won and have in your account to be able to withdraw the following week, they are abusive and reportable clauses with which you can get all your deposits if you denounce it through lawyers.
No recomiendo este casino, después de cerrarme la cuenta no me avisaron de que tenía un cashback de más de 4.000 mil euros para poder jugar o retirar, ya que había metido miles de euros, y aun así me siguen enviando correos y sms, con promociones . No contestan los correos. Ya he hablado con abogados para poder recuperar parte del dinero apostado y denunciar los correos después del cierre de la cuenta .
También cuidado con este casino ya que solo permite retirar 2000 mil euros al día , y te obligan a jugar todas las semanas un 30 por ciento de lo que has ganado y tienes en la cuenta para poder retirar la siguiente semana, son cláusulas abusivas y denunciable con las que podéis conseguir todos vuestros depósitos si lo denuncias por abogados.
I have a pending bitcoin withdrawal from today ... The withdrawal costs well € 30.00 and they also tell me to wait 72 hours for payment !! I emphasize that generally deposits and withdrawals via bitcoin always take place in a few hours without having to wait for bank times and are usually free.
Update on 09/26/2022: the payment was made after 72 hours from the request of 23/09/2022 and after my new reminder via chat.
Ho un prelievo via bitcoin in sospeso da oggi... Il prelievo costa ben euro 30,00 e mi dicono pure di attendere 72 ore per il pagamento!! Sottolineo che generalmente i depositi ed prelievi via bitcoin avvengono sempre in poche ore senza dover attendere i tempi bancari e solitamente sono gratuiti.
Aggiornamento al 26/09/2022: il pagamento è stato disposto dopo le 72 ore dalla richiesta del 23/09/2022 e dietro mio nuovo sollecito a mezzo chat.
payments via bitcoin beyond the declared 72 hours
pagamenti via bitcoin oltre le 72 ore dichiarate
extremely expensive bitcoin withdrawal
prelievo a mezzo bitcoin estremamente oneroso
Spin Samba Casino
Good afternoon Nemokid,
Thank you for posting the comment. Due to the nature of the comments, we took some time to fully understand the series of events he described, to ensure a full review of what happened.
We invite you to consult our conclusions below:
On September 17, she requested a bonus of € 125.00 which she was not granted as she was inactive since May 12. However, on September 23, one of our agents decided to still grant her a bonus upon request, as a gesture of goodwill and regardless of her long period of inactivity. This bonus consisted of € 45.00 and provided for a maximum withdrawal of € 450. We were very happy to see that luck was on her side and that she managed to win!
Moments after the withdrawal request, he started sending several emails to request the withdrawal. Our team has always responded and was informed of the 72 hour timing and the withdrawal fee. Please note that all these terms are defined on the website and have been confirmed by our agents.
Going forward, remember that wire transfer is always an option and that it has a lower fee.
Also, you might want to check out our VIP program, where players have many competitive advantages such as reduced withdrawal times and so much more.
Ultimately, we are grateful for your review, as our players' expectations, wishes and needs are at the heart of what we do.
May your luck continue like this, just like today! We wish you a wonderful evening.
The Spin Samba Team
Buon pomeriggio Nemokid,
Grazie per aver pubblicato il commento. A causa della natura dei commenti, ci siamo presi un po' di tempo per comprendere appieno la serie di eventi che ha descritto, per assicurare una revisione completa di quanto accaduto.
La invitiamo a consultare le nostre conclusioni qui di seguito:
Il 17 settembre ha richiesto un bonus di 125,00 € che non le è stato concesso in quanto era inattivo dal 12 maggio. Tuttavia, il 23 settembre, uno dei nostri agenti ha deciso di concederle comunque un bonus su richiesta, come gesto di buona volontà e indipendentemente dal suo lungo periodo di inattività. Questo bonus consisteva in 45,00 € e prevedeva un prelievo massimo di 450 €. Siamo stati molto felici di vedere che la fortuna era dalla sua parte e che lei sia riuscito a vincere!
Pochi istanti dopo la richiesta di prelievo, ha iniziato a inviare diverse e-mail per richiedere il prelievo. Il nostro team ha sempre risposto ed e’ stato informato delle tempistiche di 72 ore e della commissione di prelievo. Si prega di notare che tutti questi termini sono definiti sul sito web e sono stati confermati dai nostri agenti.
Per il futuro, ricordi che il bonifico bancario è sempre un'opzione e che prevede una commissione più bassa.
Inoltre, potrebbe dare un'occhiata al nostro programma VIP, dove i giocatori hanno molti vantaggi competitivi come tempi di prelievo ridotti e molto altro ancora.
In definitiva, siamo grati per la sua recensione, poiché le aspettative, i desideri e le esigenze dei nostri giocatori sono al centro di ciò che facciamo.
Che la vostra fortuna continui cosi, proprio come oggi! Vi auguriamo una splendida serata.
Serious casino, they fulfill what they promised. Undoubtedly the best part is the management of the managers (in my case my VIP manager Fernando), who has always been concerned about getting me the best promotions and results!
Casino serio, cumplen lo prometido. Sin duda la mejor parte la gestión de los gerentes (en mi caso mi manager VIP Fernando), quien se ha preocupado siempre por conseguirme las mejores promociones y resultados!
Spin Samba Casino
Dear Kekumento,
Thank you very much for your comment.
Feedback like yours makes us thrive so we can provide the best service to all of our players. Our dedicated team is commended for their hard and dedicated work every day.
We would like to thank you for your trust, remember that we are available 24/7.
If you need more help, please contact us.
Good luck! Spin Samba Casino
Estimado Kekumento,
Muchas gracias por su comentario.
Comentarios como el suyo nos hacen prosperar para poder ofrecer el mejor servicio a todos nuestros jugadores. Nuestro dedicado equipo es elogiado por su duro y dedicado trabajo diario.
Nos gustaría agradecerle por su confianza, recuerde que estamos disponibles 24/7.
Si necesita más ayuda, póngase en contacto con nosotros.
My relationship with this casino could not be better, I suppose that being part of the VIP program the conditions are very good. I have a VIP Department manager called Esther who is always on the lookout for sending me promotions and gifts, as well as listening to my complaints and solving problems. We talk whenever I have a problem or have questions, by phone, chat or email.
My experience of 10.
Mi relación con este casino no puede ser mejor, supongo que al formar parte del programa VIP las condiciones son muy buenas. Tengo una gestora del Departamente VIP llamada Esther que siempre está pendiente de enviarme promociones y regalos, así como de escuchar mis quejas y solucionar problemas. Hablamos siempre que tengo un problema o tengo dudas, por vía telefónica, chat o correo electrónico.
Mi experiencia de 10.
VIP program
Programa VIP
promotions
Promociones
Weekly withdrawal limit of €2000
Límite semanal de retiradas de 2000€
Spin Samba Casino
Dear Gioto6969,
Thank you very much for your comment.
We are glad to know that your experience with us has been good, we hope it will continue like this.
We would like to thank you for your trust, remember that we are available 24/7.
If you need more help, please contact us.
Good luck! Spin Samba Casino
Estimado Gioto6969,
Muchas gracias por su comentario.
Nos alegra saber que su experiencia con nosotros ha sido buena, esperemos que siga así.
Nos gustaría agradecerle por su confianza, recuerde que estamos disponibles 24/7.
Si necesita más ayuda, póngase en contacto con nosotros.
I forgot to enter and correct the positive review. The casino after having caused me a disservice on a withdrawal of 1400 euros (and only after having reported above) the problem that I had had the funds returned to me. After that they closed my account. THEY can unquestionably decide to close the account, but I don't understand why ... Are they touchy? Did they make a mistake and were they upset because I contested their mistake? In any case, they behaved very badly with me and obviously I am talking about my experience above.
Mi ero dimenticato di inserire e correggere la recensione positiva. Il casinò dopo avermi creato un disservizio su un prelievo di 1400 euro (e solo dopo aver segnalato qui sopra) il problema che ho avuto mi sono stati restituiti i fondi. Dopodichè mi hanno chiuso il conto. LORO possono decidere insindacabilmente di chiuder eil conto, ma non capisco il motivo... Sono permalosi? Hanno sbagliato e si sono irritati perchè ho contestato il loro errore? In ogni caso CON ME SI SONO COMPORTATI MALISSIMO e ovviamente parlo qui sopra della mia esperienza.
24h customer service.
Servizio clienti 24h.
Spin Samba Casino
Hi Davesaint, Thank you for posting your feedback on this forum. Of course we understand that you want to have your winnings as soon as possible and we can assure you that our dedicated payment processing team constantly makes sure you stay on top of your withdrawals. One of the best Account Managers contacted you and discussed the situation in full, confirming that the processing time is usually 48 hours. We are happy that your concern has been resolved. Our customer support team is available for all your needs 24/7. Do not hesitate to contact us if you need anything, your experience is important to us. Thanks for your time and the SpinSamba family wishes you a wonderful weekend!
Ciao Davesaint, Grazie per aver postato il tuo feedback su questo forum. Naturalmente capiamo che vuoi avere le tue vincite il più presto possibile e possiamo assicurarti che il nostro team dedicato all'elaborazione dei pagamenti si assicura costantemente di rimanere in cima ai prelievi. Uno dei migliori Account Manager ti ha contattato e ha discusso la situazione in pieno, confermando che il tempo di elaborazione è di solito 48 ore. Siamo felici che la sua preoccupazione sia stata risolta. Il nostro team di supporto clienti è disponibile per tutte le vostre esigenze 24/7. Non esitate a contattarci se avete bisogno di qualsiasi cosa, la vostra esperienza è importante per noi. Grazie per il vostro tempo e la famiglia SpinSamba vi augura un meraviglioso fine settimana!
Contango
Unregistered user
• 2 years ago
One of the worst out there, the so called VIP managers are complete liars. The withdrawal limits are tiny and slowly increase with time BUT should you have a big win then will stop paying unless you continue to wager. I had a $10,000 withdrawal limit per week, won $60,000 and withdrew $20,000 over two weeks. On the third week they rejected my withdrawal request stating that accounts with over $20,000 balance need to wager 30% each week to be eligible to withdraw. This is not in their terms and conditions. After I wagered the $12,000 they reduced my withdrawal limit back to the standard $2,000 per week. I asked would happen if I stopped wagering and I was politely advised (threatened) that the terms and conditions state they can close my account and confiscate my balance. Avoid this place like the plague.
Some of the games are ok
Low withdrawal limits
Poor customer service
Long payout times
Casino forces you to wager to redeem your winnings
Spin Samba Casino
Dear user,
Thank you for your review.
We are very sorry to hear about your claim.
We take player satisfaction very seriously and would like to investigate your case further. You have posted this review under 'Contango' but this username is not registered on our website,
Please provide us with your username so we can further investigate your claim.
We look forward to receiving these details.
Thank you, The Spin Samba Team
Safety Index explained
Safety Index of Spin Samba Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Spin Samba Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average6.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Unfair terms and conditions
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
02 Nov 2020
Complaints about related JackMillion Casino
(Same management)
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
14 Aug 2020
Show more complaints (+22)
Discussion
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