The player from Spain had his personal information stolen and someone opened a casino account under his name and deposited funds from the player’s card. We rejected the complaint because the player didn't respond to our messages and questions.
The following has happened to me: someone created an account in my name and with my card they made charges of € 100
I was contacted as soon as I received the email with the spinsamba account
And they don't even deign to answer me
They allowed the income to be made without any type of security or in compliance with the laws since I have a code for each income and they allowed all income without that code and worst of all, it is stated above that they do not even answer my emails and lost the money
Dear Ruben,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you lost your card in the past or let anyone else to use it previously? Do I understand it correctly that you have received an authorization code for the transaction? Have you blocked your bank card straight away after that? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela