Spin Samba Casino - Player has experienced technical glitches while playing.

Hi

today I deposited $20 and got $20 in bonus credits And 50 free spins on cash bandits 3

as I was playing the free spins I won the feature and ended up winning 170 free spins x by an amount I’m not sure how much

as I was playing that lot of free spins I had won 500 but then when I still had 70 free spins left the game rebooted and all of a sudden had no free spins left the casino said they could not see anything wrong with the game and they would look into it . Still waiting for a reply but am not happy .also when I check the play through amount it said I need to play $20170 so to me that doesn’t add up if I have put in $20 and received $20 bonus

Dear Jason,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Jason,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I still haven’t received a response since they told me they were looking into . I’ve asked for the game history to be sent to me as it doesn’t show up on my acct but still haven’t received that either .

Dear Jason,

Have you received your game history from the casino already? Do I understand correctly that the disputed amount should be around $500 as this amount disappeared from your account while playing Free Spins?

i won the 500 during the first 100 free spins and the other 70 free spins disappeared .

Have you received your game history from the casino already, please?

Meanwhile, I have corrected the disputed amount from $20,000 to $500.

Still haven’t received the history .

the dispute is once the game reset I lost 70 free spins I got the $500 but I had 70 free spins left that disappeared

Have you saved by any chance screenshots of your active balance? Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Dear Jason,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.