Spin Rio Casino - Player's account was blocked.

I have put in a cash out request of 2000 pound they have closed my account and they won't give me my money can someone help me get this sorted I just want my money

Dear Hypiii,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please advise how long you a player in the casino? Was your account fully verified? Did the casino explain why they closed your account and withheld your balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I was fully verified yes they never stated why they have done this I've been going round in circles with them usually I have played at there other sites and it's great but spin rio they won't let me have my money

Dear Hypiii,

Could you please explain what games did you play in the casino? (slots, live games, multiplayer) Please forward any relevant communication between you and the casino to my email tomas@casino.guru I'll await your reply.

Dear Hypiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.