Spin Rio Casino - Player’s account has been disabled.

I have submitted a withdrawal request for £3878 and was playing when all of a sudden my account has been closed. I have not received any correspondence from the casino and have contacted them 4 times now to confirm whether the withdrawal is still going ahead - as I am unable to confirm.

My deposits are part of the withdrawal and was offset but now I don’t know if the withdrawal is coming in it’s a little concerning especially when I have had no joy in contacting them.

please help

Dear Alison,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there I have sent a separate email to you asking to close the complaint - although I still have not heard from Spin Rio directly in response to any of my emails they have paid the money to me.

Thank you for taking the time to review.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Alison, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru