The player from Finland made a €30 deposit with a 200% bonus and won €750 after wagering. However, upon attempting to withdraw, the casino confiscated the funds, citing a rule that only one bonus per person is allowed.
Spin Rider Casino - Player's winnings have been confiscated.
Amount: €750
Spin Rider Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
2 days ago
Public
Public
2 days ago
Hi!
i made a 30 euro deposit while using a 200% bonus and i managed to wager it and win 750 euros, after that i made a withdrawal and two days later i got a email that my funds are confiscated, the email said that i can have only a bonus per person and i only have a ony account on this casino.
Public
Public
2 days ago
Hello briitukka,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Rider Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Why did you receive the 500€ at all if they claim you breached the bonus terms?
- When was the last time you spoke to the casino and what was it about - did they explain the reason for their action?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
