Spin Oasis Casino - Player’s withdrawals have been delayed.

I’ve had two withdrawals both amounts are $2500 and nothing has happened for 3 months now.

I was logging in and going on chat and they would keep promising that it would be done very soon and that the payments team were very busy

Dear Trevor1901,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for withdrawals for three months.

Do I understand correctly that your payments are still pending inside the account without being processed or they have been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The last time i checked it said both withdrawals were still pending even tho all the chat msg’s I was told that it would be processed asap, now I can’t even check I can’t even get to the website

Sorry the withdrawals was to be paid via wire transfer.

Thank you very much, Trevor1901, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Trevor1901,

I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite True Blue Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear True Blue Casino Team,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Greetings all,

I'd love to help however True Blue has been closed for some time now as have all Australian market casinos we had in operation. Australian players are blocked by location from participating in any of our brands unfortunately. Are you certain this is related to True Blue Casino Trevor1901?

Best wishes,

Nick and True Blue

I had been playing with true blue for years then it changed its name to azurehand which same account same username same everything then I was "upgraded" to the gogoroom again everything just rolled over, the casino it self never changed at all all my player account details never changed, the only thing that changed was the name of casino which I never had an option to decide if I wanted the "upgrade " or not you’d just log in and it was a different name.

I have plenty of screen shots from all the chats over the past 3 months of me asking where my payouts were up to and I was told to be patient and it was being processed

Greetings,

Thank you both for the updates and information.

Nick and True Blue, indeed, I recently received the information that Gogo Room belongs to another casino. I am sorry for the inconvenience caused. The complaint will be assigned to the correct casino after sending this reply.

Dear Spin Oasis Casino Team,

Could you please state the reason why the player's withdrawals have not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

My apologies casino guru, true blue casino and nick, I was assuming the Gogo room was part of true blue, I played with true blue for a long long time and if I remember correctly there were emails back and forth with nick.

again apologies to to everyone here, hopefully spin oasis casino can help out here.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Trevor1901,

Unfortunately, since we have not received any relevant explanation or details from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru