The player from Australia has requested a withdrawal four months prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and questions.
These f*** k**** owe me money, I asked for it was told 10 days then when it didn't come I asked again, they closed my account so I emailed, they reply randomly and I email every day, all they say is it's coming in a few days, that was 4 months and counting.... IM furious.
I hope they get f*** up. Take ya money quick.
Dear kimmilburn8,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela