HomeComplaintsSpin Oasis Casino - Player’s withdrawal has been delayed.

Spin Oasis Casino - Player’s withdrawal has been delayed.

Amount: A$560

Spin Oasis Casino
Safety Index:Very low
Submitted: 02 Feb 2023 | Case closed : 16 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia has requested a withdrawal four months prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

These f*** k**** owe me money, I asked for it was told 10 days then when it didn't come I asked again, they closed my account so I emailed, they reply randomly and I email every day, all they say is it's coming in a few days, that was 4 months and counting.... IM furious.

I hope they get f*** up. Take ya money quick.


Edited by a Casino Guru admin
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1 year ago

Dear kimmilburn8,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

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1 year ago

Dear kimmilburn8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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