HomeComplaintsSpin Oasis Casino - Player’s withdrawal has been delayed.

Spin Oasis Casino - Player’s withdrawal has been delayed.

Amount: A$560

Spin Oasis Casino
Submitted: 02 Feb 2023 | Closed : 16 Feb 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Australia has requested a withdrawal four months prior to submitting this complaint. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public

These f*** k**** owe me money, I asked for it was told 10 days then when it didn't come I asked again, they closed my account so I emailed, they reply randomly and I email every day, all they say is it's coming in a few days, that was 4 months and counting.... IM furious.

I hope they get f*** up. Take ya money quick.


Public
Public

Dear kimmilburn8,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Public
Public

Dear kimmilburn8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
droodle_push_alt
Your brain is playing tricks on you. Play Droodles to take control back! Win $100 in our new competition!
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news