The player from Australia requested a withdrawal 3 months prior to submitting this complaint. Unfortunately, the winnings have not been received yet. The complaint has been closed as 'unresolved' because the casino failed to provide us with details and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.
Spin Oasis Casino - Player’s withdrawal has been delayed.
Black points: 643
Amount: A$10,000
Spin Oasis Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Spin Oasis Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
1 year ago
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2 years ago
Have been waiting nearly 3 months to get my payout now all of a sudden I can’t get into their site they have emailed me but keep saying pls be patient your WITHDRAWL is coming
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2 years ago
Dear djkingy79,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.
Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
It was a commonwealth bank wire transfer i have had payouts before took ages aswell but now I. Can’t log in
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2 years ago
Thank you, djkingy79, for your reply. I have switched your complaint to True Blue Casino as per our information, players were upgraded from True Blue Casino to Azure Hand and subsequently, to GoGo Room. In regard to the disputed amount, I corrected it from A$1,000 to A$10,000.
I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Think they have a new name
it says contact details here when trying to get on their site
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2 years ago
Here are the latest emails
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2 years ago
I believe the new site they now use are leovegas
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2 years ago
Hello, djkingy79,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Recently, I received information that the mentioned VIP room does not belong to True Blue Casino (already closed), so I updated the complaint in the system to the correct casino. Now I would like to invite Spin Oasis Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Spin Oasis Casino Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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2 years ago
No its originated from true blue look i got the it was true blue
ey are deadset liars
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2 years ago
Alright, I understand. However, we received a confirmation that the VIP room in question does not belong to True Blue Casino. Moreover, True Blue Casino has been closed for a few months.
Let's wait for a reply from the Spin Oasis casino representative.
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2 years ago
It is spin oasis I can log in with same ids ax azure hand gogoroom and true blue this is what it says. After I login to spin oasis website login 
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2 years ago
Dear djkingy79,
GoGo Casino and GoGo Room are two different things. As was said, let's wait for a reply from the Spin Oasis casino representative.
Thank you for your understanding.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
They aren’t going to reply bunch of weak dogs I did find this in my whats app from March
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2 years ago
Dear djkingy79,
I was in contact with a casino representative outside of this open thread, but I was told only that the issue was escalated to the appropriate department. I have not been contacted since then.
Unfortunately, since we have not received any relevant explanation or details from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime, and I believe that it will use this option in the near future.
Best regards,
Branislav, Casino.Guru
