Spin Oasis Casino - Player's winnings voided due to alleged fund mixing.

Wow we’re do I start with this casino on the many many illegal, intentional acts of fraud and robbery they committed.

this occasion I deposited $100 to a promotion coupon JUST4VIPS which had 230% deposit bonus and 50 spins on cash bandit 3 and 30x play through.

after I managed to get to the end of that Playthru that was also manipulated and had $5000 legally an extra added to the Playthru once I got to the end of that I manage to get to the total winnings amount and the real balance withdrawal amount of $7800 I then played it down to $5000 and proceeded to take out 2 times $2500 withdrawals.

mind you this took me over 12 hours to get through this play through what I didn’t realise until five days of my pending withdrawal sitting there and me asking why have both of my pending withdrawals been cancelled they processed to tell me that I mixed funds but what happened and what they have intentionally done multiple time is they credit you a rewards club bonus for your previous days deposits as your in mid game play and not tell you then try say to you that you mixed funds and it’s void. Now I didn’t deposit and mix funds I didn’t mix anything they intentionally know your about to get through there manipulated play through that they do this to you to make your winnings void.

this is illegal it’s against there own rules and one of the most cunning acts of deception I have seen from any casino ever.

i have deposited over $90,000 with this casino they almost made me take my life the stress, and pain and deception they have put me through should have them accountable in court and prosecuted.

Dear Ddavids,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward screenshots of your bonus and cashier histories along with any relevant communication to petronela.k@casino.guru?

Is this the casino's correct website URL: https://www.spinbond.com/en/? Is it a VIP room of some other casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there

thank you kindly for your prompt response regarding my disgraceful unfortunate dealings with this casino.

i don’t think they are a vip room but i had been there for some time as a vip I was switched over randomly 1 time from spin oasis that I originally signed up with after a week or 2 inclave logged me in and redirected me for some reason "I would guess because of there scams" to SpinBond or the SpinBond room and all of a sudden the same workers names were present in the live chat yet I was now at a completely different named, designed casino. I raised this concern with them instantly and requested I was transferred back as I did not ask for this and I was told that doesn’t exist anymore and this is we’re I am. Sadly a couple of family members of mine were with spin oasis and 1 was redirected to Fab spins he won the some of $38000 with no deposit bonus with stealing money being deposited snd $18000 and he was paid 1 x $2500 payment from a pending withdrawal then he was instantly blocked and banned the moment he raised this concern with live chat. And the. He proceeded to email and that’s when he was banned for no reason and no explanation, "my guess and the real reason" is because he was owed over $50000 which he still has all the screen shots and screen shot records but this is the same company as I was also directed to fab spins and ga ha slots before I ended up at SpinBond all from joining with spin oasis and randomly redirected without log in details through inclave to the casinos mentioned above.

I will see across what I managed to screen shot earlier on this week, but since writing this post I now have no access to my transaction history at all when only yesterday and all week as I do I go there to confirm there is a few deposits made then go to live chat and request there loyalty bonus which is 100% of your last deposits refunded with a 5x max cash out restriction, so I have personally gone to transaction history over 7 times in the last few days and had no issue now when I log in my live chat option has been mysteriously gone and my transaction history and chat history gone. 😂 funny that hey no issue for a year at all with that yet I put a complaint in and I informed the casino 2 days ago if they don’t resolve this between me and them that I have no option but to come here and make a formal complaint so they were anticipating me coming here. And now all that is restricted and can’t be accessed.

Thank you, Ddavids, for your email and forwarded screenshots. Could you please advise when exactly you placed your deposit of €100?

"this occasion I deposited $100 to a promotion coupon JUST4VIPS which had 230% deposit bonus and 50 spins on cash bandit 3 and 30x play through."

Also, I have switched this complaint to the proper casino, Spin Oasis.

Hi there thanks again for your response to the above complaint of this casino unlawfully and illegally withholding and fraudulently paying monies made to me

this incident I believe was about a month ago, I have been trying for weeks it feels like to negotiate with them and try reason with them to do what’s right and not intentionally rob me and defraud me

one of the problems has been the poor excuses of workers saying that the only person I can talk to was Athena who is vip host, but for some reason 🤔 she is only there for me to tak to if I don’t have a issue or raising a concern of them defrauding me but if I want to resolve a issue with them she is nowhere to be seen for days if not weeks on End. I constantly and I mean constantly go to live chat multiple times a day to ask to leave her a message to contact and it’s never ever done and I’m never given that respect to be contacted.

Just to confirm the Just4vips coupon was a 320% promotion deposit bonus not 230% that was a typo.

This was done on the casino page SpinBond but this is a brother company of spin oasis and what I was redirected to at one point after already being registered with spinoasis

Dear Ddavids,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin Oasis Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.