Spin Oasis Casino - Player's not able to access the website.

I was originally customer with true blue then they changed to azure hand then again to gogo room. Now the casino can not be accessed from Australia and I can not view my account.

I have had pending withdrawals from the 7th July 2022 and kept being advised they have put urgent requests on my withdrawal and won’t be long. I have sent a couple of emails as well but no response.

Dear Hopefulwinner,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks so much, I have had successful withdrawals in the past with Gigi room, they were always processed a lot longer than the timeframe in the terms and conditions though.

I think there were a bonus but I had played the right amount through. I can’t remember it was months ago now sorry.

Thank you for your reply, Hopefulwinner. Could you please advise when exactly you made your last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi I can’t log into it account so can’t see anything to do with my account, the withdrawal was the same method as last time through wire transfer

Thank you very much Hopefulwinner for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Hopefulwinner

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help with your complaint.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino,

Can you please provide some information regarding the player's withdrawal delay?

Thanks for your help Michal

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

You can email us at support@promospinoasis.com

Dear Spin Oasis Casino

Can you give us any update on this?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Hopefulwinner

Can you please give us an update if you have received your withdrawal?

No I haven’t sorry and I have emailed that address they gave a few times and no response.

Dear Spin Oasis Casino

Can you give us any update on the players' withdrawal?

Dear Hopefulwinner

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve your issue were unsuccessful. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

If the casino decides to react, we will reopen the complaint and you will be notified by email. 

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint to resolve it anytime.