The player from Germany requested a withdrawal. It wasn’t processed even if the account has been verified successfully in the past. We rejected the complaint because the player didn't respond to our messages and questions.
Spin Million Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spin Million Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I won 2000 euros at the casino, I've played there before, and I have to say that I got the first payout back then, which was 350 EUR, so I thought I can continue playing at this casino, now it's Sunday Won 2000 euros on Saturday, I was already verified and wanted to have the money paid out to me, then an email came again that I have to verify myself, which was strange because I had already done this, now the operators wanted a picture of I sent it to my passport, because the normal ID apparently wasn't enough, and waited more than 48 hours, suddenly the operators want me to send all documents in the form of a selfie, both the bank card and the ID and my proof of address, What seems strange to me, I'm fighting for my payout and the operators always want something new
Automatic translation:
Public
Public
4 years ago
Dear Kalajo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How long ago you have completed your account verification in the past? Did you change any of your personal details or depositing method since your last account verification?
Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
