The player from Italy had his winnings cancelled.
Spin Million Casino - Player’s winnings have been voided.
Black points: 552
Amount: €5,000
Spin Million Casino
Safety Index:LowSafety Index
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Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Translation
I deposited for a total of € 750 and played winning € 5000 after replaying the credited bonuses up to 100% as requested by the casino. In fact, after reaching and exceeding this figure I reached 7000 euros and then stopped winning 5000 euros which were withdrawable.
Therefore I have requested a transfer.
They asked me for the documents of the card, the checking account, a bill and the bank statement. I have provided them all. They got back to me asking for some more documents and I uploaded them. And after a few days after my reminder they replied that they could not make the deposit because I had played with bonus money! Which is absolutely not true and that I can prove.
As a final joke they wrote to me telling me that they had exceptionally credited me with 200 euros on the game account (obviously not withdrawable)
Now I know very well that I will never get my money back but I hope and I will do everything to at least not allow these scammers to have this site running. Because they literally steal money (and at this point they also have my personal account and card details)
What do you advise me to do?
thanks
and I highly recommend NOT playing on Spinmillion13 they are Scammers
Automatic translation:
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3 years ago
Dear Leoperutz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you have accumulated your winnings with active bonus? What was the reason your winnings have been cancelled?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Additioanl comments from the player:
"Hi Pertronela.
I won with real money sidetracked for a total of 750 euros paid.
I had also accumulated the various bonuses and while I was playing the percentage of bets required to be able to obtain the withdrawal was visible. I therefore managed to win over 7,000 euros but the percentage was still less than the required 100%. I then continued until I passed 100% and won a total of € 5,000.
In fact, once the percentage was reached, I was able to withdraw the money won. Which I tried to do by wire transfer.
After two days I received an email in which they complimented the win but asked me for more documents. Which I sent him right away. After another two days, new request for documents (bill and other credit card)
After another day they wanted the bank statement. I uploaded everything to him. And finally, after my update request they canceled my withdrawal, the entire sum won and also the one deposited and told me that I had not respected the terms and conditions.
If these are not scammers! Never had such a thing happened to me elsewhere.
I have not violated any terms that other sites use, if they then add some vexatious clause on their site it does not seem correct but misleading. As for me, they may also have written that in order to receive the money I would first have to capture a dragon or a Tartar warrior ... In short, something impossible. So I believe, and not just me, that collecting winnings from Spinmillion13 is literally impossible.
Thanks for the help and if you can publish this testimony for me. As I have already written I do not expect to get my money back, but I really wish they were prevented from stealing from other people.
Best wishes "
Automatic translation:
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3 years ago
Thank you very much, Leoperutz, for your reply. Do I understand correctly that you have deposited €750 without activating any promotional offer? You had to wager the entire amount one time, and during the obligatory deposit wagering you have activated in-game bonus features, is that correct?
Is there any relevant communication from the casino, which could help to clarify why your winnings and deposit have been cancelled completely and instead you were complementing with another bonus?
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3 years ago
Translation
Additional comments from the player:
"Hi Petronela
I had to bet the amount many times and I did it correctly .. in fact I had reached 100% of the required bets (over 2000, not one!)
In the end they said that I have violated the terms of an amount exceeding their abstruse calculation.
They are Petronela thieves, the only possibility would be to have them shut down their site. No one takes money from them "
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Leoperutz,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Thank you very much, Leoperutz, for forwarding all the relevant screenshots. So you did activate a bonus when placing a deposit, correct?
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3 years ago
Dear Leoperutz2,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Yes, I activated a bonus but I respected their conditions by playing it until the required 100% was completed, so much so that on my first contact the assistant congratulated me on my win and said that to get the withdrawal it was enough to send my documents , which I did regularly and in a very short time.
Automatic translation:
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3 years ago
Dear Leoperutz2,
Did you receive any explanation from the casino which exact rule has been breached and why your bonus winnings have been cancelled? Thank you in advance for your reply.
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3 years ago
Dear Leoperutz2,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
No, I did not receive detailed but only vague explanations that I would not respect their rules
Automatic translation:
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3 years ago
Thank you very much, Leoperutz2, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Leoperutz2.
Thank you very much for sharing your negative experience with the Spin Million Casino. We will now try to get in touch with them.
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3 years ago
Translation
Dear Jozef,
happy birthday ... they will never answer you. The only thing to do would be to stop them from scamming people ...
Regards
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3 years ago
We would like to ask the SpinMillion Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
Dear Leoperutz2.
I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website which is already very bad. Let me know if you have any questions or require further assistance.
Best regards, Jozef
Casino.Guru
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