The player from Italy had her winnings voided as if they’ve been generated from a bonus play. We rejected the complaint because the player didn't respond to our messages and questions.
Spin Million Casino - Player’s winnings have been cancelled.
Amount: €3,000
Spin Million Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I rely on Giovanni's problem, described above. Won no bonus, required a lot of documents, where I spent money, then told me the money was confiscated as it was won with bonuses. But that's not the case ... Don't play. they are scammers.
Automatic translation:
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4 years ago
Dear Luana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you advise if you have accumulated your winnings with a bonus play or without accepting any promotional offer? The best way to verify this, would be forwarding your game or bonus history to petronela.k@casino.guru along with any relevant communication between you and the casino.
Furthermore, please could you confirm that you have completed KYC verification successfully in the past? I hope we will be able to help you as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hello, every time they asked me for a different document. From the identity card, to the bill in my name, to the copy of the card with which I deposited, to the passport ... etc ... requested several times and loaded as many times ... requests to which the answers arrived after time. .. so I don't know if they were sorry but I think so because after having the documents and not requesting a bonus on my win, they rejected it and completely reset it. I have the handling of my account and photos of the messages in chat with the operators. And email requests.
Edited
Automatic translation:
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4 years ago
I’m sorry, Luana, but I still don’t understand if you have activated any bonus or not. The best way to verify this, would be forwarding your game or bonus history to petronela.k@casino.guru along with any relevant communication between you and the casino.
