The player from Italy is experiencing difficulties withdrawing their No Deposit bonus funds. After a short period of time the player was able to receive her winnings and the complaint is resolved.
Spin Million Casino - Player’s struggling to withdraw their bonus winnings.
Amount: €300
Spin Million Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Spin Million Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good evening,
I have enjoyed free spins on the casino slots. I won 350 Euros which I tried to withdraw. Withdrawal canceled because the minimum withdrawable amount for this type of bonus is 100 Euros.
Ok I found on the account 100 that I tried to withdraw. Withdrawal canceled and they told me I had to replay. Ok, won 300 and tried the withdrawal. Withdrawal canceled. In chat they told me to try again because there was an error and that shouldn't happen.
Now I have tried again but something tells me they will find other excuses.
Thank you
Automatic translation:
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3 years ago
Dear elisamora,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Meanwhile, I have checked the general bonus terms and conditions, and this is what I found https://www.spinmillion13.com/en/terms-and-conditions:
"The maximum withdrawal amount for any free bonus and free spins, is 100 EUR, 100 USD, 100AUD, 100CAD, 1000 SEK, 1000 NOK, 7000 RUB (as applicable) unless mentioned otherwise."
"No-deposit bonuses come with a 50x (times) wagering requirement, unless stated otherwise."
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Thank you very much, elisamora, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Translation
today i received this mail. I can give the benefit of the doubt because I only opened that account to withdraw that win. I can try to make the request through the bank even if clearly I have to replay because the minimum amount is 350
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3 years ago
Hello elisamora!
From now on, I will take care of your complaint. I would like to strongly advise you to not to play with the balance until the complaint gets resolved. I would like to invite Spin Million Casino's representatives into the discussion in order to help us resolve the case.
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3 years ago
Translation
Good evening the problem is also that ecopaiz asks me to upgrade my account to receive money from abroad ... maybe it is true that there is a technical problem .... I will try to supply a spin million it swift of the Bank
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3 years ago
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Transfer confirmed today !!! Now we wait. Thanks for your Help
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3 years ago
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Good morning .... case closed .... the money has arrived! It is a long time to validate the transfer for all the checks that have to be done on documents and gaming activity. But from the moment of authorization, the transfer arrives quickly. Thank you all
Automatic translation:
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3 years ago
Hello elisamora!
I am delighted to see that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
