HomeComplaintsSpin Million Casino - Player’s struggling to withdraw their winnings.

Spin Million Casino - Player’s struggling to withdraw their winnings.

Amount: €665

Spin Million Casino
Safety Index:Low
Submitted: 08 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is experiencing difficulties withdrawing funds. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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4 years ago
Translation

I can not always withdraw pending even if the documents are posted year removed as a withdrawal method I have also done by bank transfer but it is always suspended

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4 years ago

Dear Alexandru,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please understand, that variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers and bank restrictions, all have a major influence.

Could you please advise if you have completed KYC account verification and withdrawn any winnings from this casino in the past? If there’s any relevant communication, please forward to petronela.k@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

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4 years ago
Translation


It seems that everything is fine. But until I see them on the account I can not say anything

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4 years ago
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I sleep arrived and went all right I'm happy

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4 years ago

Thank you very much, Alexandru, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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4 years ago

Dear Alexandru,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

 

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4 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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