Spin Million Casino - Player is struggling to withdraw her winnings due to unfinished KYC verification.

They won't ok I'll let withdrawal my winnings totalling $650.00 I sent them copies of identity.

Dear Tracy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Do I understand it correctly that you have accumulated your winnings from a free/No Deposit bonus? Thank you in advance for your reply.

Best regards,

Petronela

I was promised $1,000 and free spins. I didn't get the money but got the spins. I made 2 deposits one of 20 and another of 40 and won. But when I tried to withdraw that's when I was told that I had to verify who I was. I sent them a copy of my driver's license a copy of direct deposit paperwork. A copy of my disability deposit slip as well as a copy of my Visa card only showing the first 4 digits and last 4 digits and then the back of card covering the CVS code on back. Then I contacted them again once I uploaded all my information. They told me to withdraw again. There has been no response to my withdrawal. Just looked at the page again in the documents section and it still says uploaded pending approval. The only change is that my last winnings has not been reversed by and put back into my account. Which had taken place prior. Status is pending for my withdrawal of $200.05

Dear Tracy,

Could you please advise how many days ago you have requested your withdrawal and started the verification process?

Dear Tracy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.