Spin Madness Casino - Player complains about an unauthorized deposit.

I have played on this casino and won several times, 350 euros, then 420 and last time 600. I realized later that they reduced my bet limit to 40 cents and this even if i was playing without bonus to stop me from winning. So i deposited 22 euros on the 28th January and noticed that so i decided to close my account, which they did. I recently found out that they stole money from my card, they took out the same amount of 22 euros from my card on the 11th February, when my accountis closed there 12 days before and i never went there to reopen it.

I called my bank and they told me indeed they scammed me because my card had no money on it and was blocked but they still managed to take money from it using something... I wrote to the casino today and they replied me that my demand is sent to the payment team lol... i know they tried to steal me, it is clearly visible on my card details. I can send you if you want to see the scam.

I wrote to the curacao commission today to tell them what they did to me and i wait to see what they will do.

This casino should have a 0, they are using bad methods and are stealing people. They also tried to steal me first time, they only tried to take 30 or 40 cents my bank said to try to see if it works and will probably take thousands if my bank did not notice that. So this time, they tried to scam the same deposited amount so my bank will not notice but thanks God, i noticed it and i called my bank and they blocked my card and will send me a new one.

I cannot believe they dare do that to people, how can they look at themselves in the mirror.

I just write to you here so people can see and do not deposit there,especially with cards or they will try to steal them too.

Best regards,

Adil

Dear Adil,

Thank you very much for submitting your complaint and for forwarding the bank statement. I’m sorry to hear about your problem. Could you please advise if the funds were deducted from your bank account and credited to your casino account, or returned to you after the bank has issued the warning? Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thank you for the answer...

I don't know because my account was closed on the 29th of January just after this last deposit of 22 euros. My bank didn't warn me, I saw it when I connected to my bank account. They were vicious, they took 22 euros, just like my last deposit so my bank won't have doubts and think I made a deposit again but I didn't go on this casino since the closure on the 29th of January but the money taken from the casino happened on the 11th February, almost 2 weeks after I closed it.

The money got deducted from my bank account, I called my bank and they clearly told me that they took money from my card on the 11th of February when my card was blocked by me.

I have to fill a firm of contestation I have to send to my bank and they will investigate and reimburse me.

The casino said that there is only one deposit amount of 22 euros visible in their system, I know it's a lie, my bank won't put this transaction by itself, they clearly fraud my card.

Thank you, Adil, for your reply. We are left with no other option now just to wait for the bank to complete their investigation and reimburse your funds. As this is a lengthy process, I will set the timer for 14 days and check back with you at the beginning of March. If there’s no development by then, we will intervene. I wish I could be of more help. Thank you in advance for your patience.

Thank you very much, Adil, for your reply. We are left with no other option now just to wait for the bank to complete their investigation and reimburse your funds. As it is a lengthy procedure, I will set the timer for 14 days and check back with you at the beginnings of March. If there’s no development by then, we will intervene. I wish I could be of more help. Thank you in advance for your patience.

Hello,

After several mails exchanged, they found out the mistake.

Here is the mail I received today :

We are contacting you in regards to the double charge concern you have recently brought to our attention. Our Payments team has contacted the payment provider and has confirmed that a technical error has caused this situation, which was now handled.

The transactions double charged under that bank descriptor "Gumplay" have been refunded by the processor. At this time we do not have an estimate on the time the money will reach your bank account, however this will be done in the shortest time possible.

...

I have called my bank today and the money came back to my account.

I just have a little suspicion although, if the money got deducted twice like they pretend, it should have been deducted twice on the 29th of January and not 12 days later.

Like I said, because of that I had to block my card and bank sent me a new one, which costed 30 chf. I told my bank I don't want to pay for someone else's mistake and my bank gave me the new card for free.

Everything is fine now, even if I have received my money back, I was stressed these past days because of it and I spent time on phone calling banks, filling forms and printing proofs papers.

They should be more careful on their transactions although and not be careless with such things.

You can now close this complaint as resolved.

Thank you for everything.

Be safe!

Best regards,

Mrmileena

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Adil, for your feedback and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru