Spin Fever Casino - Player's withdrawal delayed and account banned.

14 days now iv been waiting for my withdrawal only for them to ban my account but still.comtinue to tell me its been forwarded to the relevant department..

14 days ago I started this withdrawl. Excuses after excuses with them. Its stealing

Dear ashtranter65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?
• Was your account previously verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Everuthing verified

Iv completed kyc..

Its my first withdrawl and no bonus taken.

There excuse first was cant add funds to card so I gave banking details. My withdrawl.appr8ved and I'm notified only 5 mins later its returned to casino account.

So I upload a new bank details and I'm being told its sitting on managers table or its at relevant department

Thank you very much, ashtranter65, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello ashtranter65,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Spin Fever Casino,

Could you possibly provide additional information regarding the delayed withdrawal and also the banned account and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hey ashtranter65 & the CasinoGuru team.

First of all Happy New Year!

Apologies for the slow responses the time of year means I was OOO when this complaint came in (thank you for the 7 day grace period).

I have sent a request for more information on this case, once I receive a reply I will post again.

Best Regards

SpinFever

Hey again,

I have been informed that the payment of 900 was sent on the 22/12/2023 and the account was closed as per Casino decision and according to General Terms & Conditions.

Best Regards

SpinFever

Dear ashtranter65,

Can you confirm that you got your payment? We will be waiting to hear from you.

Dear ashtranter65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.