Spin Fever Casino - Player's winnings were confiscated due to an alleged breach of Terms and Conditions.

I was playing and won so I beat the wagering requirements by waging below the max bet for bonus, I tried to withdrawl and they took all the money and said I violated the t&c I asked for proof and no response I then asked if they would like to compromise and no reply

Dear luisdelpop,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshot or the link to the bonus you activated?

Has the casino specified which rules you allegedly broke?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I don’t have a screenshot sadly I will look for it on the site.

it was a wager issue they said I bet to much but I don’t recall doing so I asked for proof and they ended chat, my bet logs don’t go back that far but as far as they do show me it was clean

and no successful withdrawal a new casino to me they had a provider I was wanting to play, but from my research after lots of people have had this same issue

If the casino accused you of breaching the maximum allowed bet, and you feel that this is not true, please request the casino to send you your entire gaming history in Excel format starting from the moment you activated the bonus, and then forward it to me. My email address is veronika.l@casino.guru.

Hello how are you ? I have requested it manny times I keep getting a copy and paste response telling me to wait they will notify the correct department then close the chat and send me a email saying problem solved case closed

Just got the updated list looks like I bet .50c above for 6 bets out of thousands of spins, until I got a notification telling me it’s above limit sorry to waste your tim

I checked the Bonus Terms and I found this:

2.2. The maximum bet while wagering is 5 EUR/USD, 7 CAD, 8 AUD, 9 NZD, 50 NOK, 400 RUB, 35 BRL, unless otherwise specified. The maximum bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game). Breaching the maximum bet rule leads to all winnings from the bonus being confiscated and deposit refunded. Due to the volatility of crypto currency rates, maximum bet while wagering should be the equivalent of 5 EUR in any of the offered crypto currencies.

Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. 

As you admitted breaching the maximum bet rule, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika

Casino Guru