Spin Casino - Player's withdrawal is delayed due to verification issues.

my account has been verified, ive sent everything thats been asked of me, i even have n email from them saying my account has been verified... communication has ended there,their live chat is unresponsive, they do no reply to my emails... they asked me for ownership of waller and where my funds derive from, i provided that as well and no reply since... this is a classic stalling tactic not to pay me

Dear Smoochiejr69,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the files you provided us with and although you passed the basic verification on September 5, the casino requested additional documents from you on September 14.

Do I understand correctly that you received no response from the casino regarding the verification of the proof of ownership of your cryptocurrency account?

Could you please forward me the documents you sent to the casino as your proof of ownership and the source of funds? My email address is veronika.l@casino.guru.

Are all of your deposits coming from winnings you made in other online casinos?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i have proceeded to send you an email with a screenshot... and yes all my deposits are made with winnings from other casinos

Thank you for your email. However, I have not yet received any documents from you proving that your deposits are from winnings earned in other casinos. Could you kindly specify which other casinos you have played at? Additionally, has Spin Casino requested any documentation or confirmation from those casinos showing that the amounts you deposited were indeed winnings from them? This information would help us proceed with your case more effectively.

Thank you for your email. However, you still have not replied to my question: Has Spin Casino requested any documentation or confirmation from those casinos showing that the amounts you deposited were indeed winnings from them? 

no they have not asked for documents pertaining that

Thank you very much, Smoochiejr69, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Smoochiejr69,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Spin Casino team,

Could you please explain the player's situation in more detail? What needs to be done on his side to complete the verification and/or withdraw disputed winnings? Where is the problem?

Thank you.

case has been resolved they have paid me in full

Great news, Smoochiejr69!

Thank you for confirmation and for using the Casino Guru complaint resolution centre. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards,

Branislav, Casino.guru