Spin Casino Review

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Player ''JIAN132'' from Canada wanted to withdraw his winnings of 156CAD, however, the casino deducted 80CAD saying it was due to funds advanced for deposit that they were deducting from the withdrawal. Player claimed he had all proofs showing the deposit had gone through e-transfer method successfully and within minutes. No information from then.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player ''Neeraj664'' from India complained that 11 days after he'd deposited 5000 INR with UPI payment method his player's account still wasn't credited with this amount. However, the amount was debited from his bank account. The Casino told him that they were contacting merchant and would give him an update. The outcome of this complaint is unknown as there were no more updates since then.

The player 'Richy677' complained about the casino refusing to pay him his winnings after he'd completed wagering requirements. He claimed having made bets between €4.50 and €8 when playing with a welcome bonus and after having made three deposits. The Casino told him that his winnings wouldn't be paid and that they could decide to do so. The player claimed that he hadn't broken the Casino's terms and conditions and that he had read them carefully.

The player 'CDOBELL' from Canada requested five withdrawals between November 24 and December 6, 2021. On Dec 13 he complained that four of them were still pending and not processed. He said that he had several chats with technical support who offered no solution whatsoever.

The player 'Nicsir98' complained about issues with his account's verification after he'd deposited 200 euros using Skrill payment method. He wanted to withdraw a part of his winnings. The casino asked him to upload several documents such as his ID, proof of address, proof of funding, and proof of his Skrill ownership. Almost two months later, the player still didn't receive his winnings. The outcome of this complaint is unknown.

The player ''JelenaMelez'' from Bosnia and Herzegovina complained about issues with her account verification after requesting a €870 withdrawal. The casino claimed that she was not the owner of Skrill account that was used for the withdrawal. Two months later, the casino closed her account and confiscated her money. The outcome of this complaint was unknown.

A player from Antigua and Barbuda had issues withdrawing his winnings. None of the withdrawal methods were working for him and his money was stuck in the casino. There was no reaction to this complaint.

The player 'BIGBEAR0812' received a matching bonus and won a significant amount. He tried to withdraw the winnings via cheque but a week later, he still didn't receive anything and he was unable to check his casino account as he had self-excluded himself. There was no reaction to this complaint.

The player Moonriver789 from Canada requested a withdrawal of CAD15,000 and sent all the requested documents for the verification. They have supposedly received a message confirming the documents had passed the verification check but later the player found out their account had been blocked. Live chat told them that it was because of the non-reception of the documents and requested them again. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'mikoo' played at the Spin Casino and accepted one of the bonus offers. He completed the wagering requirements and managed to win €7448.08. He then received a message from the casino stating that his player's account had been closed as per management’s discretion in line with the Terms and conditions. After contacting the live chat support he was told that the reason for the account closure was an irregular play. The player was not aware of any irregular play. The casino did not react to the player's public complaint.

The player 'Kmand' from Canada won CAD8500, requested a withdrawal, and was asked to send documents for their identity verification. The documents got verified three days after sending them. However, two weeks later, the player was still not paid out and complained publicly. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'Lacascas' from Canada complained about not having had their winnings of CAD27,000 still paid out three weeks since they requested a withdrawal. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'Sasram' from Canada requested a withdrawal of 1800CAD from their player's account at the Spin Casino. A week and a half later, the player was asked to send the documents for verification. They sent them right away. After not getting any updates from the casino for more than 3 days and despite contacting them, the player never found out about the reason why the withdrawal had not been processed yet. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada had encountered issues with an online casino after winning $3500. His withdrawal process had been halted due to problems with his documents. Despite multiple requests to update his address, the casino had failed to do so. His account had been temporarily locked due to 'concerning statements', jeopardizing his withdrawal. After a series of back and forth communication with the casino, the player learned that his account had been put on a minimum six-month self-exclusion due to these statements. However, the player had provided all necessary documents for verification and had continuously inquired about his withdrawal status. Eventually, the casino approved the withdrawal, citing a technical glitch that had prevented email communication between both parties. The player confirmed receiving his winnings, and the issue had been successfully resolved.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.