The player from Finland requested a withdrawal of 620€, which the casino left in a pending state. The casino did not respond to emails and had closed their chat and help center sections. We requested additional information from the player, including verification status and withdrawal details. Despite setting a timer for the casino to respond, the player failed to provide further updates. Consequently, the complaint was rejected due to the lack of response from the player.

The player from Alberta decided to join Spin Casino. Following successful verification, his account was suddenly closed without explanation or a chance for appeal, citing a violation of terms and conditions that the player claimed to have no knowledge of. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to a lack of communication from the player.

The player from Croatia claimed that after winning €18,000 at Spin Casino, his account was suddenly closed. Despite contacting support for an explanation and for the return of his remaining balance of €14,000, he had yet to receive a satisfactory resolution. We attempted to mediate with Spin Casino, but they refused to address the complaint through our platform, advising the player to contact their support team directly. Consequently, the complaint was marked as 'unresolved' due to the casino's lack of cooperation.

The player from British Columbia won $4000 but had issues fulfilling the wagering requirement for a 25% bonus, despite considerable losses. The player struggled to decrease the wagering despite betting $25 for several hours. We explained the bonus rules, including maximum bet limits, and requested further details from the player. However, the player did not respond to our follow-up messages. Consequently, the complaint was rejected due to lack of response.

The player from British Columbia had been trying to contact the casino's customer service for several months regarding a slot issue and a delayed withdrawal, but had not received any response. Despite her efforts through email, live chat, and even calls, she had been unsuccessful in reaching them. We attempted to understand the situation better by asking her a series of questions and extending the response time by 7 days. However, due to the player's lack of response, we could not investigate further and had no option but to reject the complaint.

The player won $1,000, decided to keep playing, and from the winnings lost only $100. He requested to withdraw the rest ($900), and when he checked it on the next day, the withdrawal was off the account and no longer pending. The player complained that later on it dissappeared from the account completeley. He tried to send email to the casino but they had blocked him. The casino didn't react to this complaint and it remained unresolved.

The player from Croatia had experienced difficulties with Spin Casino. Despite having completed the verification process, his account had been locked upon requesting a withdrawal. The player had attempted to arrange a verification call four times without success and was frustrated at the long wait times. We had asked the player to share his communication with the casino to help resolve the issue, but the player had not responded to our messages. Consequently, we were unable to investigate further and had rejected the complaint.

The player from Ontario had encountered a problem with a bet she had placed in the Immortal Romance Roulette game. After placing an $8 bet, the system logged her out. When she logged back in, the game had not registered her bet, resulting in a loss of $8. The player was unable to provide game history as proof due to technical issues and the casino's lack of response. The player eventually asked us to close the case due to dissatisfaction with the casino's service.

The player from Mexico had been unable to withdraw $2500 from the casino. Despite having submitted the requested documents, the money had been returned to the casino account. When he logged in recently, the player had found only 1000 pesos left in the account. The casino's customer service had not provided an explanation. However, the issue had been later resolved successfully, with the player confirming receipt of his money.

The player complained that the casino had denied their withdrawal for seemingly no reason. They were not given any further information about the reasoning behind this decision, and the casino refused to cooperate. The mediator decided in the player's favor.

The player complained about their withdrawal being delayed by two weeks since they provided verification documents and financial information. The casino refused to cooperate, and the mediator decided in the player's favor.

The player from Canada faced unexpected deductions from their winnings after two separate withdrawals from Spin Casino. Despite making payments through Interac e-transfer where funds are instantly transferred, the casino claimed the deductions were due to unavailable funds, which the player disputes. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Mexico has had their account closed after multiple unsuccessful attempts to withdraw winnings. The player had provided all required documents and is now unable to access their account. We were forced to close this complaint because casinos from this group refuse to cooperate and comment on any complaints due to strict GDPR regulations.

The player wanted to withdraw her winnings when she received an e-mail saying there had beem a disputed transaction on player's credit card, so they were deducting $240 from her witdrawal. The player claimed she had never used a credit card, and all transactions had been made through e-transfer. Then the casino admitted there had been a mistake and said they would refund the player the amount of $240, but she said she had never received it. There was no reaction from the casino.

The player deposited 300 INR , however, for some reason, he couldn't play any games. Casino support tried to help him to no avail, therefore, the player wanted a refund. He successfuly underwent the KYC procedure, but two weeks later, there was still no refund incoming. There were no more updates.

The player from Ontario requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Player ''JIAN132'' from Canada wanted to withdraw his winnings of 156CAD, however, the casino deducted 80CAD saying it was due to funds advanced for deposit that they were deducting from the withdrawal. Player claimed he had all proofs showing the deposit had gone through e-transfer method successfully and within minutes. No information from then.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player ''Neeraj664'' from India complained that 11 days after he'd deposited 5000 INR with UPI payment method his player's account still wasn't credited with this amount. However, the amount was debited from his bank account. The Casino told him that they were contacting merchant and would give him an update. The outcome of this complaint is unknown as there were no more updates since then.

The player 'Richy677' complained about the casino refusing to pay him his winnings after he'd completed wagering requirements. He claimed having made bets between €4.50 and €8 when playing with a welcome bonus and after having made three deposits. The Casino told him that his winnings wouldn't be paid and that they could decide to do so. The player claimed that he hadn't broken the Casino's terms and conditions and that he had read them carefully.

The player 'CDOBELL' from Canada requested five withdrawals between November 24 and December 6, 2021. On Dec 13 he complained that four of them were still pending and not processed. He said that he had several chats with technical support who offered no solution whatsoever.

The player 'Nicsir98' complained about issues with his account's verification after he'd deposited 200 euros using Skrill payment method. He wanted to withdraw a part of his winnings. The casino asked him to upload several documents such as his ID, proof of address, proof of funding, and proof of his Skrill ownership. Almost two months later, the player still didn't receive his winnings. The outcome of this complaint is unknown.

The player ''JelenaMelez'' from Bosnia and Herzegovina complained about issues with her account verification after requesting a €870 withdrawal. The casino claimed that she was not the owner of Skrill account that was used for the withdrawal. Two months later, the casino closed her account and confiscated her money. The outcome of this complaint was unknown.

A player from Antigua and Barbuda had issues withdrawing his winnings. None of the withdrawal methods were working for him and his money was stuck in the casino. There was no reaction to this complaint.

The player 'BIGBEAR0812' received a matching bonus and won a significant amount. He tried to withdraw the winnings via cheque but a week later, he still didn't receive anything and he was unable to check his casino account as he had self-excluded himself. There was no reaction to this complaint.

The player Moonriver789 from Canada requested a withdrawal of CAD15,000 and sent all the requested documents for the verification. They have supposedly received a message confirming the documents had passed the verification check but later the player found out their account had been blocked. Live chat told them that it was because of the non-reception of the documents and requested them again. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'mikoo' played at the Spin Casino and accepted one of the bonus offers. He completed the wagering requirements and managed to win €7448.08. He then received a message from the casino stating that his player's account had been closed as per management’s discretion in line with the Terms and conditions. After contacting the live chat support he was told that the reason for the account closure was an irregular play. The player was not aware of any irregular play. The casino did not react to the player's public complaint.

The player 'Kmand' from Canada won CAD8500, requested a withdrawal, and was asked to send documents for their identity verification. The documents got verified three days after sending them. However, two weeks later, the player was still not paid out and complained publicly. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'Lacascas' from Canada complained about not having had their winnings of CAD27,000 still paid out three weeks since they requested a withdrawal. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player 'Sasram' from Canada requested a withdrawal of 1800CAD from their player's account at the Spin Casino. A week and a half later, the player was asked to send the documents for verification. They sent them right away. After not getting any updates from the casino for more than 3 days and despite contacting them, the player never found out about the reason why the withdrawal had not been processed yet. The casino did not react to the player's public complaint nor had the player informed about any further progress regarding the issue.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal had won a tournament with a promised bonus of 400 euros but had the bonus canceled due to a withdrawal made the night before the tournament finished. The casino stated that according to their policies, the withdrawal invalidated the bonus rights, even though this rule was not clearly communicated. The player felt unfairly treated and questioned the legality of the casino's actions. The issue was resolved when the casino agreed to award the player the leaderboard prize/bonus after further review of her case. The player confirmed receipt of the bonus and expressed gratitude for the assistance provided.

The player from Japan had been unable to withdraw funds for over a month despite an approved KYC. After the player reached out to us, we asked for more details to better understand the situation. The player provided the necessary information and we invited the casino's representatives to join the discussion. Despite no direct response from the casino, the player later confirmed that the withdrawal had been successful. The issue had been resolved without any clear intervention from the casino's side.

The player from Mexico had reported that her deposit of $1000 MXN, made on April 27th, had not been credited to her online casino account. She had contacted the casino's customer support and had provided payment receipts, but had received no response. The player's account had subsequently been blocked for alleged verification issues, despite her having verified it previously. After she resubmitted her documents for verification and repeatedly insisted on a resolution, the deposit had eventually been reflected in her account and her access had been restored. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.

The player from Spain had reported a €300 withdrawal delay due to an email from Betway stating that her account had been blocked because of access from a restricted country. Despite this, the player was still able to access her account, and the payment status showed as 'sent'. After our team had advised her to wait for at least 14 days after requesting the withdrawal and to cooperate fully with the casino, the player confirmed that she had received the payment and her account was functioning properly. Consequently, we had marked the complaint as 'resolved'.

The player from South Africa had deposited R1000 into her Betway account but didn't receive the promised 100% deposit match bonus. Despite multiple inquiries and assurances from customer support about a 24-hour resolution time, the problem had persisted. The player had communicated with the casino daily since registering, only to be told each time that the issue was being escalated. She played her deposited funds without the bonus, as the bonus had not been credited. However, after another call to the casino, the player had received her sign-up 100% deposit match bonus eight days after registration. The player confirmed the issue had been resolved, and we had closed the complaint accordingly.

The player from Spain had had issues withdrawing his winnings. After successfully depositing through Visa, he had been informed that he couldn't withdraw via the same method due to a supposed card problem. He updated his withdrawal method to a bank account and had been awaiting a response. The player had previously had two successful withdrawals and had recently requested another withdrawal to his bank account. The player reported that he had received his withdrawal of 1455 euros and the issue had been successfully resolved. We had marked the complaint as 'resolved' in our system.

The player from South Africa has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India made a deposit more than a month before submitting this complaint. Unfortunately, the money has not been credited to his account. After the player submitted the complaint, he visited his bank and found out that the deposit was returned to his account. Therefore, we closed the complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing her funds due to limited availability of payment methods. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain is struggling to receive her withdrawal. She requested a withdrawal 3 months ago. She hasn’t received the withdrawal and the casino closed her account without explanation. The complaint was resolved after the casino paid out the player.

The player from India has deposited money into casino account, but the funds seem to be lost. Shortly after the complaint was submitted, the lost amount was creddited to the player's account and the complaint is resolved.

The player from British Columbia withdrew $4,250 but initially only received $1,250. After verifying his account, he was promised the remainder within 24-48 hours; however, as of the 10th, he still had not received the funds despite multiple follow-ups, and he felt misled by support. The issue was resolved as the player ultimately received the full amount owed. The Complaints Team marked the case as 'resolved' after receiving player's confirmation.

The player from Quebec had experienced account locking and was unable to withdraw a $3000 deposit due to a previously closed account with the casino. Despite providing all necessary documents and receiving confirmation of approval, the refund had not been processed for over two weeks. After further communication with the casino, it was confirmed that the necessary information was eventually provided, leading to the successful processing of the refund. The complaint was then marked as resolved.

The player from Chile had deposited $6000 pesos on June 13th using a promotion, but the money did not appear in her casino account despite being deducted from her bank account. Numerous emails to the casino's support team went unanswered. The issue was eventually resolved when the casino credited her deposit. The complaint was marked as 'resolved' by us.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.

A Malta player is struggling to withdraw his winnings due to ongoing verification. Despite sending numerous proofs of address and a physical visit to the casino offices, the casino hasn't completed account verification. The player confirmed the issue was resolved.

The player from Italy requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.