SpiderVegas Casino - The player was able to register from restricted country.

Spidervegas.com is breaking its T&C and that affects the players from that countries bad as they always lose from this casino even its a bug/fault from the casino.

Article 2.3 Registration on SpiderVegas is not authorized for residents or citizens of the following countries: USA, Curaçao, Malta, Netherlands, Israel, Cyprus, Spain; Iran, North Korea.

However as a Dutch player you are able to create an account, in fact you will even see the country code number +31 by creating an account. If you only fill the address details without selecting a country ( which you can do by mistake if you use 'tab') you will be able to create an account and deposit and play and do everything you need. In fact on their website they even show iDeal which is a Dutch payment processor, which hints at they accept Dutch gamblers which is not. I don't know if its a casino bug but if they say unauthorized and you can play and lose or win money its a big deal.

Because of that T&C breach I discovered my agreement is not valid I had with the casino and all deposits should be treated as undue payments and I expect Spidervegas to refund my deposits fully. I hope that CasinoGuru can help in this matter to get this resolved as this casino does not reply on my mails regarding this matter.

I did send an mail to certria@gaminglicenses.com but did not get any update from them. I do see that this casino set an IP block, however I still would like to see a refund of my deposits as I was able to join this casino something that should've not been the case and then I would neither win or lose from this casino.

Hello Yousst,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spider Vegas Casino. Allow me to ask you a few more question before we would move forward in the case.

Could you please advise how did you manage to get to the site if the casino has an IP block for Netherlands?

Did you use VPN program to access to the site? Did you only register one account in the casino?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Regarding the IP block this was set last week. I was able to create an account and join this casino the 30th of September. After a discussion with Live Chat Support I even made videos proving that you can create an account (not on purpose but probably a bug/fault) and that it shows the Dutch flag in the phone number list if you tick a number in with a Dutch IP. I have all the evidence but it is too big to share here.

For the case summary you could also add that this casino offers a payment method (iDeal) which is only available to players from a restricted/unauthorized country the Netherlands.

Dear Yousst,

Could you please send us the evidence you have to nikolas.b@casino.guru? Also please could you advise if you have any balance in the casino? If yes, are they deposits or winnings or bonus winnings?

Hi Nick,

See mail I ve sent

Dear Yousst,

Thank you for the e-mail. Could you please answer my previously asked question? Do you have any balance on the casino? Are they real money or bonus winnings.

Please note that if you had balance on the casino and you lost it, you have no right to get back any refund. Even thou you could register without adding the country, the terms clearly states that you are not a resident of Netherlands. You agreed to these terms when you registered even if you did not add the country there. It is possible to find backdoors as you did in this case but as you agreed to that terms, there is nothing we are able to do as you breached them.

Will be waiting for your answer.

Regards,

Nick

Hello Nick

Could you indicate on what article of the T&C you are pointing to as 2.3 clearly says unauthorized which say that I should not be able to play there. And it is conflicting with their iDeal logo as sent in the Screenshot as this is a payment processor that only is available in the Netherlands. As there was only stated unauthorized you would say that it is the casino's responsibility to ensure that we can not create an account. But in fact when I started complaining via the mail, they did not answer. Their casino quietly changed the T&C by adding at 2.4 the same countries as 2.3 to be safe for further claims.

My total deposits were €1250 and when I wanted to pay out it was €1350,- but I was unable to withdraw at their casino. I still do want to proceed with the claim as I mentioned earlier as the casino broke its T&C and harmed the players.

Dear Yousst,

Based on the given information from you, you should get back your deposited money from the casino. Could you please advise if they contacted you regarding this issue or have you hear from them since then?

Hi Nick,

I spoke with them via chat (as I showed in the attachments) and sent an email with evidence and claim but they have not responded yet. And as the site is blocked I cant chat with them. And to be honest I dont think if they will respond as they dont want to refund.

I also send my complaint to Antillephone hoping they can assist. As it is more likely that the Casino will respond to the Curacao Authority then a duped player.

I got an reply from Antillephone that they dismissed the case without any explanation from their side. The mail before this was that they say that the casino could not know about me being a Dutch player, and when I replied on that with evidence that they really should ve known (based on address details and BIN number of my bank card) I got no reply and I needed to mail them twice to get a short mail saying dismissed.....

At this point I hope that you could help to solve this. Also I am serious considering Legal Action against this Casino and Antillephone as they are favoring the casinos and don't do anything with my evidence. In that case I will set a full claim against both for the disputed amount and lost time( in this case) as the casino did not reply on my mail and Antillephone only replied with the casino's proof where I need to reply on and then they don't reply at all.

I also want to use this moment to warn Dutch players (actually all online players) to play online casinos linked to the Maltese Authority as they are more trustworthy

Dear Yousst,

Unfortunately, the regulator is above us and we have to respect their decision of the investigation. I'm really sorry that we are not able to help out more in this case.

Online casinos with lincences in Malta are definitely better ones for gambling so in the future be sure to chose casinos based on that.

I'm not sure if it's worth it to take any legal actions as it is sometimes really hard to reach the online casinos and sometimes may cost more than the winnings, but if you will do anyway, I hope the best for you with it.

As this case, we will be forced to close it as rejected as the regulator decided. I'm sorry again that we could not help but please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best.

Regards,

Nick

Casino.guru