The player made a withdrawal, but it has been delayed for two weeks.
Spicy Spins Casino - Player’s withdrawal has been delayed.
Amount: €900
Spicy Spins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Spicy Spins Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
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5 years ago
Withdrew 900 euros on 6th of Feb still not received evertime I get in touch they say wait a couple of days
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5 years ago
Dear Andrew,
Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about the problems with your withdrawal. It’s quite usual for withdrawals to take a couple of days to get fully processed, but 14 days seems to be quite a long time. Could you please upload the conversation with the casino regarding the issue? It could help us understand the problem better.
Best regards,
Yuliia
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5 years ago
Hi Andrew
Thanks for the reply. We have already contacted casino support and we are waiting for a response from them. Once they answer, we will immediately let you know.
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5 years ago
Dear player,
We are very sorry to inform you that we are forced to reject your complaint as unjustified as it was filed once before. My colleague Kristina is currently resolving your complaint. We would like to ask not to open new complaint regarding the same issue, but to reply inside the old one. Thank you very much for your understanding.
Best regards,
Juli
