The player deposited money and received a €49 bonus, but he is not able to use it in any of the casino’s games. He tried to contact the email support, but did not receive any response. We rejected the complaint because the player stopped responding.
Spicy Spins Casino - Player is not able to use the received bonus.
Amount: €49
Spicy Spins Casino
Safety Index:LowSafety Index
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3.7
Spicy Spins Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
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5 years ago
Translation
I made an income and they gave me 49 euros in bonuses which I cannot use in any of the games since they tell me that only with money, that they explain to me how to use them because they do not answer any of the emails
Automatic translation:
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5 years ago
Dear Roberto,
Thank you very much for submitting your complaint through our website. We are sorry to hear about the problem with your bonus. It is common that some bonuses are limited to a specific game or game provider. That is why we always recommend reading General and Bonus T&Cs.
Would you be so kind and specify, please, which bonus you received, so we can help you? Could you send us screenshot of the bonus, please?
Best regards,
Kristina
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5 years ago
Hello,
would you be so kind and be more specific, please? Was it a special offer or is it a part of casino's welcome package? Also, did you try to contact the casino via live chat? I found out for you, that it is available 24/7, emails can take some time to process.
Best regards,
Kristina
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5 years ago
Translation
They are offers that give to enter and the chat is not activated either
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5 years ago
Hello Roberto,
I contacted the live chat for you and they claim you can play the bonus on Betsoft and GS games. For example: FaFa Twins, Sugar Pop, Fruit Zen, Birds, Cash Machine, Devil Slots, Angel Slot, Premium Roulette, Blackjack Surrender, Lemon Slots, Card Wars, Caribbean Poker, Vanilla Cocktails, Keno, Fortune Wheel, Jokers Wild, Baccarat, Craps, Maya Pyramid, Charming Chic, Deep Blue, Sign of Luck, Bingo, Discovery Slots, Dice Express Deluxe, Dice Express, Banana Slots, Aqua Slots, Motor Slots, Wild West Slots, Aero Slots, Cosmo Slots, Flower Slots, Horse Racing, Bow Wow Slots, The Legend of Unicorn, Enigma, Luxor Valley, Non Stop Party, Reels of Fortune, Poker Three, Casino Hold'em Poker, Blackjack Switch, American Roulette, Lucky Hero, Safari Spin, Treasure Hunters, St. Patrick Day, Football Slot, VIP Luxor Valley, VIP Non Stop Party, VIP Treasure Hunters, VIP Burning Cherry, VIP Football, Zodiac Slot, Pin-up Girls, Cash Machine, VIP Cash Machine, Angel Slot, Crazy Pizza, Devil Slot, Beauty Slot, Magic Forest, VIP Magic Forest, Dark Harbour, VIP Dark Harbour, Disco Slot, Olympia, VIP olimpia, Lucky Fruits, Fashion Slot, VIP Fashion Slot, Pharaoh Fortune, VIP Pharaoh Fortune, Monsters Bash, Cinema City, VIP Pin-up Girls, VIP Patriks day, Micro Roulette, Roulette Pro, Zero Spin Roulette, New Roulette, Salon Prive Roulette, VIP Blackjack Surrender, VIP Caribbean Poker, VIP Baccarat, VIP Blackjack, Mobile Blackjack,VIP Monsters Bash, VIP Cinema City, VIP Poker Three, VIP Casino Hold'em Poker, VIP Blackjack Switch, Micro Burning Cherry, Card Wars Micro, Caribbean Poker Micro, Keno Micro, Micro BlackJack, Micro Cash Machine, Micro Magic Forest, Micro Dark Harbour, Micro Olympia, Treasure Basket, Crazy 88, Beach Bar, Dark Harbour Jackpot.
I hope this will help you to solve your problem.
Best regards,
Kristina
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5 years ago
Hello Roberto,
Did my advice help you to resolve your problem? We are extending the timer by 7 days and after this given time frame we will consider your complaint as 'resolved'.
Best regards,
Kristina
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5 years ago
Translation
In all the games it puts me that I can only play with real money so the problem was not solved
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5 years ago
Hello Roberto,
Thank you for your reply, but I am not sure how can I help you more. I would recommend you to contact the Spicy Spins Casino's live chat. It is available 24/7 and I contacted them a few times without any problem. If you cannot open the live chat in Spanish language, you can try switching to English version of the website. Some casinos have only English language support available 24/7 and other languages are available in specific time frame.
Or you can try to write another email. Please, make sure you check your spam folder too, because some replies can end up there.
Thank you for your patience, please let me know if there is anything new with your case.
Best regards,
Kristina
