The player from the United Kingdom has made a withdrawal request on 7th of January 2024 but, despite receiving a notification email, the funds have not been transferred. The player has sent many emails without getting a response and was told to be patient when using the live chat. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Spicy Jackpots Casino - Player's withdrawal is delayed.
Black points: 134
Amount: £450
Spicy Jackpots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.0
Spicy Jackpots Casino has a Safety Index of 3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
9 months ago
Sensitive attachment
Sensitive attachment
9 months ago
I made a withdrawal on 7th of Jan 2024 I received an email which I will attach I was then told it takes 21 working days I have sent numerous emails and not had one reply on live chat all I get told is be patient
Public
Public
9 months ago
Dear Stacys86,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Spicy Jackpots Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Have you previously withdrawn any winnings from this casino?
- Additionally, has your account been fully verified?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
9 months ago
Dear Stacys86,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
