The player from Germany had requested a withdrawal over a month ago, which had been approved but was not received. Despite having contacted customer support multiple times, he had only received generic responses or none at all. The player had claimed to have fulfilled all bonus requirements and denied having received the payout. We had asked for relevant communication between the player and the casino for further investigation. However, the player had failed to respond to our messages, leading us to reject the complaint due to a lack of necessary information for further investigation.
Spicy Jackpots Casino - Player's withdrawal is delayed.
Amount: €750
Spicy Jackpots Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I requested a withdrawal check on 14.09.23, which was completed and cleared for payout on 09.10.23. Since then, I have been waiting for my winnings to appear in my account. Whenever I inquire, I always receive generic responses such as "keep checking your bank" or "the process has been completed". I have sent several emails to support but have not received any responses. Additionally, I'm simply kicked from the live chat without any response, and I can't expect any real help there.
Until now, I have been quite satisfied with the casino, as they normally transferred within 24 hours after the completion of the check.
Automatic translation:
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1 year ago
Dear Chaser361,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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1 year ago
Translation
I have fulfilled the bonus requirement and to date there have been no new messages except for the lady from the live chat suddenly claiming that I had already received the money, but that is not the case.
Lg
Ingo
Automatic translation:
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1 year ago
Thank you very much for your reply, Chaser361. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
