Spicy Jackpots Casino - Player's withdrawal is delayed.

I requested a withdrawal check on 14.09.23, which was completed and cleared for payout on 09.10.23. Since then, I have been waiting for my winnings to appear in my account. Whenever I inquire, I always receive generic responses such as "keep checking your bank" or "the process has been completed". I have sent several emails to support but have not received any responses. Additionally, I'm simply kicked from the live chat without any response, and I can't expect any real help there.

Until now, I have been quite satisfied with the casino, as they normally transferred within 24 hours after the completion of the check.

Dear Chaser361,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have fulfilled the bonus requirement and to date there have been no new messages except for the lady from the live chat suddenly claiming that I had already received the money, but that is not the case.

Lg

Ingo

Thank you very much for your reply, Chaser361. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Chaser361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.