The player from the United Kingdom had requested a withdrawal of £217 seven weeks ago, but had not received his winnings. He faced continued delays and rude responses from the staff for the past five weeks, and his complaints were being ignored. The Complaints Team had extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries.
Spicy Jackpots Casino - Player's withdrawal is delayed for 8 weeks.
Amount: £217
Spicy Jackpots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.9
Spicy Jackpots Casino has a Safety Index of 2.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
I won £217 on 24th December 2024 and 13th February and still no money, for the last 5 weeks the staff have been rude and telling me theres a delay but it's a joke 8 weeks now, they have told me there's a delay for the last 5 weeks. I can't resolve my issue through them because when I email them to complain, it just gets ignored by them
Public
Public
2 months ago
Hello marklee197746,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spicy Jackpot Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
