Spicy Jackpots Casino - Player's withdrawal is delayed.

Hello. The spicy jackpot casino does not want to process my withdrawal funds. I have been verified and have been waiting for a withdrawal since April 15. When I write to them, they say wait from 7 to 21 days, the deadlines have already passed. For bonus funds, I did not play, I provide the last correspondence with them.

Dear SERZ15,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Could you please advise if the transaction the casino is processing was a refund of your deposits or a withdrawal of your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

Hello. Yes, my entry was fully confirmed. I even received a letter in the mail that my funds will be processed from 7 to 21 days. This was the Withdrawal of my winnings.

Thank you very much, SERZ15, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you SERZ15 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spicy Jackpots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello. And you can’t influence this casino in any way? There are a lot of open complaints about this casino and all with the same question.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino doesn't refer to any ADR service, and we can't verify by which gaming authority is the casino licensed, I can't recommend any authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter