Spicy Jackpots Casino - Player’s withdrawal has been delayed.

Hello. I'm having trouble getting my money. Made a withdrawal on April 7, and they said it should take between 7-21 days. Have several times gone to the chat and asked what is going on. They apologize for the delay but nothing is happening anyway. I have converted their requirement of 50 x turnover and the bonus was converted and I could withdraw the money. Please help me. Thank you, etc. Jannis

Dear Oumba151,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for the time you put in, it is appreciated, my account is verified, withdrawal status has been pending, I have 450 euros that I cannot withdraw due to pending withdrawals, moreover, the bonuses are redeemed according to their rules, no strangeness

Thank you very much for your reply, Oumba151. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina. I still haven't received my money and besides I have another €800 in my account. When I try to hear withdrawals on them, it says I can't because I have an ongoing withdrawal that will never be completed.. It's absolutely crazy how they treat their customers.. How can they continue with their business? Is there no one who can stop such thieves? They take people's money without being able to access it...Is it that bad? Is there no one who can shut down such pranksters? Has anyone received any money from there at all? Should you give up? One thing is certain, this casino is the worst there is ... they are real thieves, robbers ... please help ... I would be happy to pay a penny if someone could find the money 😁

Thank you very much, Oumba151, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Oumba151 for providing us with all the information. I hope we'll be able to resolve this issue together. I'd like to ask you what is the amount you're trying to withdraw as I'd like to update the disputed amount.

I would now like to ask Spicy Jackpots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello again . Nothing seems to happen. They still haven't paid out my money. How is it possible that such people are allowed to operate a casino? Is there no authority that can stop such pranksters, thieves? Has anyone even received money from them? Also, always the same excuse..sorry for the delay, it takes a lot of time to review all the games, our technicians are doing the best they can, blah blah blah.. So the only thing I hope someone could shut them down, and all their other casinos. .eg 4crownscasino.com..thanks

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since we are unable to verify under which Curacao license the casino operates and doesn't refer to any ADR service, we don't know which gaming authority to turn to. If you wish to contact all of them I can share them with you via email. (peter.c@casino.guru)

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter