The player from Australia has been waiting for a withdrawal since August 1st, despite being constantly told it's pending in their casino account. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Spicy Jackpots Casino - Delayed withdrawal for the Australian player.
Black points: 90
Amount: A$500
Spicy Jackpots Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
7 months ago
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7 months ago
Am still waiting for my withdrawal to be deposited into my bank account, I made the withdrawal on the 1st August and still get told that it is awaiting in my casino account
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7 months ago
Dear mslisa28,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that your withdrawal is still pending inside your account without being processed?
- Have you been given any explanation of what caused the delay?
- Were your winnings accumulated with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
87778971Withdrawal (Bank transfer)31 Jul 2023 16:16 500 Awaiting User request, this is what is showing in my recent transactions been told by support that it is still being assessed by the withdrawal section of the casino
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7 months ago
Dear mslisa28,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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