Spela Casino - Player’s winnings from promotional play have been voided.

Dies ist einfach nur ein betrügerischer Anbieter und ich würde meine Finger davon weglassen. Habe 50€ eingezahlt und 50€ bonus bekommen. Nachdem ich alle bonus Bedingungen erfüllt hatte und ich mir den Betrag auszahlen lassen wollte hat spela den Betrag auf 50€ zurückgesetzt was einfach nur Verarschung pur ist. Nachdem mir meine angeblichen spielberichte geschickt wurden wurde mir klar dass das Betrug von spela ist!!! Hatte auf 35cent pro Umdrehung gespielt dann angeblich für 3 Sekunden über 40€ pro Umdrehung was erfunden ist von spela und dann wieder auf 15 Cent pro Umdrehung. Ich lasse mir meine 50 € jetzt zurückverweisen und hoffe dass niemand wieder auf dieses betrügerische Unternehmen reinfällt!!! LG micha

Dear Michael,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found:

"The maximum allowable single bet with a bonus (until the wagering requirements are met) is:

Slots and video slots - $ 5 per bet, or $ 5 in equivalent currency.

Any other game - $ 30 per bet, or equivalent to $ 30 in the appropriate currency.

Failure to follow the rule can result in the removal of winnings."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.

If software enforcement is not possible, each case should be judged separately, so that only players who have broken the rule knowingly and systematically to gain an advantage are punished.

Michael, please could you forward your game history from the bonus play together with a link of the specific bonus that you have redeemed and played? My email address is petronela.k@casino.guru. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.