The player from Greece opened the account using the VPN as the website seemed unaccessible from the player's location. After a closer examination, we ended up rejecting this complaint as unjustified.
Spassino Casino - Player is enquiring more information about VPN usage.
Amount: €20
Spassino Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening, I have opened an account on spassino.com via vpn as it shows me an error.credential when I go to connect without vpn. I live in Greece and other friends of mine xoris vpn have normal access. the casino as I have been informed is vpn friendly however the reason is that I did not register with my normal ip they do not give me the bonus without a deposit of 20 euros my registration email is sofa** ******ou58@outlook.com I explained to them in an email what is happening but I didn't get a response, I also sent them a screenshot with the error it shows me and they didn't bother. Other players in Greece have normal login and access, I have tried both from a mobile and from a computer and with different wifi browsers and mobile data, but the error remains.
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear mpoumpou,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.
I hope I understood correctly that you have been accused of using the VPN.
The problem with using the VPN is that you might be involuntarily connected to another IP address that is related to a different casino account in the same gambling establishment, hence, it seems as if you created multiple accounts from one IP address. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction.
What exactly is the issue now? Is the website still blocked for you?
Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Good evening, yes the website still seems to be blocked for me, my acquaintances in different parts of Greece normally have an account at the casino. Also, the casino accepts players from Greece and is vpn friendly, is there an alternative casino link to connect without vpn and read my ip? I have absolutely no problem.
Edited
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1 year ago
Hi mpoumpou,
I tried to access the website as if I was located in Greece and didn't experience any difficulties.
Do I understand correctly that your deposit of €20 is still locked inside your unaccessible casino account?
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1 year ago
Translation
I keep not having access, it's strange because my other friends from Greece log in normally. It wasn't my deposit it was the 20 euro no deposit bonus. At least if I deposit I will be able to get the first deposit bonus? Would the casino like to be identified with documents such as my proof of residence? My driver's license and a screenshot of my skrill? Will I be able to have the first deposit bonus at least? I am attaching again the error it gives me 
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1 year ago
Thank you for providing clarification. We regret to inform you that if a website is inaccessible to you, there is limited assistance that we can provide. Moreover, if the casino does not hold any of your funds, we do not have the necessary resources to make the website accessible to you, and we suggest you consider exploring other gambling establishments. We understand your frustration, but unfortunately, this issue seems to be a technical one that we are unable to pursue. Therefore, we will have to reject this complaint. Thank you for your understanding.
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