Spartan Slots Casino - Player’s account has been disabled.

i had a 700AUD withdrawal approved ( bank wire ) after winning with my CASH DEPOSIT ( NO BONUS ) . the withdrawal was sent on 11/02/2021 and as of 2/03/2021 i have not received . my account has now been disabled and i cannot access it. The support email are not replying and i believe i have been scammed.

I need the senders banking details to try and trace the funds but i am getting no response nor can i access my account.

Dear Ben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified previously? Could you please advise if you accumulated your winnings with or without an active bonus and clarify if you’ve received any withdrawals in the past? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi i have been playing here withdrawal in past, i withdraw 100 2 months ago with a bonus and got my money. this time i deposit 25 and choose to cancel my bonus so that it was all cash and i got it up to 700 and withdrew the funds via bank bank transfer . I got this email from support before i got banned;

Hello !

We hope this email finds you well.

Please be informed that your withdrawal request has been approved today.

The funds have been issued and should reach you within 5-15 business days.

We apologize for any inconvenience.

If you need any help meanwhile, please do not hesitate to contact us, we will gladly assist you.

This was on the 11 feb 2021 and still no money in account and now i am getting no reply from admin emails , and i cannot get to support because my account has been banned...

please help

ben

here is ban email;

We hope this email finds you well.

After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your SpartanSlots account,

in accordance with the following rule in our Terms and Conditions:‘2.6.4.

The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.’Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors.Regards,

SpartanSlots Support Team

I was fully verified and have withdrawn in past

Please be advised, I have now been paid the 700 minus fee just today

Thank you very much, Ben, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear puppet111,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

yes you may close, payment took 20days but finally arrived. still banned for no reason though

As the complaint has been successfully resolved, funds paid even if the account remains blocked, we will now close it as ‘resolved’ in our system. Thank you very much, puppet111, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru