Hi backage,
I have checked the general bonus terms and conditions (here) and this is what I found:
The maximum amount of winnings using bonus funds, including any deposit bonuses, any no deposit bonuses, weekly reload bonus, free spins bonus, cashback bonus, compoints, tournament winnings, local jackpots, loyalty bonuses and others is 10.000 EUR unless otherwise indicated. Winnings using bonus funds exceeding these values cannot be withdrawn and will be canceled.
The maximum allowable withdrawal from winnings generated using bonus funds—including deposit bonuses, no deposit bonuses, weekly reload bonuses, free spins bonuses, cashback bonuses, tournament winnings, local jackpots, loyalty bonuses, and other similar promotions—is limited to ten times (x10) the initial bonus amount received, unless specified otherwise. Any winnings using bonus funds that exceed this limit are not eligible for withdrawal and will be forfeited.
The two bonus conditions outlined pertain to the limits on winnings from bonus funds, but they differ in their approach and application:
First Condition: Maximum Amount of Winnings
Description: This condition sets a hard cap on the total amount of winnings that can be accumulated using bonus funds. The cap is set at 10,000 EUR for all types of bonuses, including deposit, no deposit, reload, free spins, cashback, comp points, tournament winnings, jackpots, and loyalty bonuses.
Implication: If you win more than 10,000 EUR using any bonus funds, the excess amount will be forfeited and cannot be withdrawn. This limit applies to the total winnings across all bonuses unless otherwise stated.
Second Condition: Maximum Allowable Withdrawal
Description: This condition limits the amount you can withdraw from winnings generated by bonus funds to ten times (x10) the initial bonus amount received. For example, if you received a 100 EUR bonus, you can withdraw up to 1,000 EUR (10 x 100 EUR) from winnings generated with that bonus.
Implication: Any winnings that exceed this withdrawal limit will be forfeited. This rule specifically pertains to how much can be withdrawn rather than the total amount of winnings you can accumulate. It also applies unless a different limit is specified.
Summary of Differences:
The first condition places a maximum cap on the total winnings you can accumulate with bonus funds, regardless of the amount of the initial bonus.
The second condition places a limit on the amount you can withdraw based on a multiple of the initial bonus amount, rather than a cap on total winnings.
Both conditions restrict your ability to access funds earned through bonuses but do so in different ways: one by capping total winnings and the other by limiting the amount of withdrawable winnings.
However, it is somewhat unclear when each rule applies and what the exact maximum cashout would be. Additionally, according to the website, the terms were last updated on January 15th, 2024.
- By any chance, have you saved the communication between you and the casino where the 10,000 maximum cashout was confirmed?
Thank you.
Hi backage,
I have checked the general bonus terms and conditions (here) and this is what I found:
The maximum amount of winnings using bonus funds, including any deposit bonuses, any no deposit bonuses, weekly reload bonus, free spins bonus, cashback bonus, compoints, tournament winnings, local jackpots, loyalty bonuses and others is 10.000 EUR unless otherwise indicated. Winnings using bonus funds exceeding these values cannot be withdrawn and will be canceled.
The maximum allowable withdrawal from winnings generated using bonus funds—including deposit bonuses, no deposit bonuses, weekly reload bonuses, free spins bonuses, cashback bonuses, tournament winnings, local jackpots, loyalty bonuses, and other similar promotions—is limited to ten times (x10) the initial bonus amount received, unless specified otherwise. Any winnings using bonus funds that exceed this limit are not eligible for withdrawal and will be forfeited.
The two bonus conditions outlined pertain to the limits on winnings from bonus funds, but they differ in their approach and application:
First Condition: Maximum Amount of Winnings
Description: This condition sets a hard cap on the total amount of winnings that can be accumulated using bonus funds. The cap is set at 10,000 EUR for all types of bonuses, including deposit, no deposit, reload, free spins, cashback, comp points, tournament winnings, jackpots, and loyalty bonuses.
Implication: If you win more than 10,000 EUR using any bonus funds, the excess amount will be forfeited and cannot be withdrawn. This limit applies to the total winnings across all bonuses unless otherwise stated.
Second Condition: Maximum Allowable Withdrawal
Description: This condition limits the amount you can withdraw from winnings generated by bonus funds to ten times (x10) the initial bonus amount received. For example, if you received a 100 EUR bonus, you can withdraw up to 1,000 EUR (10 x 100 EUR) from winnings generated with that bonus.
Implication: Any winnings that exceed this withdrawal limit will be forfeited. This rule specifically pertains to how much can be withdrawn rather than the total amount of winnings you can accumulate. It also applies unless a different limit is specified.
Summary of Differences:
The first condition places a maximum cap on the total winnings you can accumulate with bonus funds, regardless of the amount of the initial bonus.
The second condition places a limit on the amount you can withdraw based on a multiple of the initial bonus amount, rather than a cap on total winnings.
Both conditions restrict your ability to access funds earned through bonuses but do so in different ways: one by capping total winnings and the other by limiting the amount of withdrawable winnings.
However, it is somewhat unclear when each rule applies and what the exact maximum cashout would be. Additionally, according to the website, the terms were last updated on January 15th, 2024.
- By any chance, have you saved the communication between you and the casino where the 10,000 maximum cashout was confirmed?
Thank you.
Edited by a Casino Guru admin