HomeComplaintsSpades Queen Casino - Player's deposit has been confiscated.

Spades Queen Casino - Player's deposit has been confiscated.

Amount: €44

Spades Queen Casino
Safety Index:Fresh casino
Submitted: 19 Nov 2024
Case opened Current status

Waiting for player to reply

6d 17h 59m 0s

Case summary

6 hours ago

The player from Germany made a Dogecoin deposit of 44€, which is below the new minimum requirement of 54€. The casino claims the deposit is lost and has requested additional information without providing a clear reason. The player decided to close his account due to feeling scammed.

Public
Public
9 hours ago
Translation

Hi,


Yesterday, I made a deposit via Dogecoin and later noticed that the minimum deposit is now 54€.

It used to be around 20€...


The casino asked me to send various things like the transaction ID, without any clear reason.


I was told the deposit is lost and that's it!

44€ just vanished into thin air!


I decided to close my account because I've never been scammed like this before!


I would like the casino to address this issue.

Automatic translation:
Public
Public
6 hours ago

Dear nix1,

Thank you very much for submitting this complaint. I’m sorry to hear about your issue.

Unfortunately, the casino cannot return the deposit to you because they never received it. Additionally, cryptocurrencies are typically difficult to trace, making it almost impossible to recover the funds.

It is important for players to be aware of the minimum deposit requirements of the casino they are using and ensure that their deposits meet or exceed these requirements to avoid any issues. Furthermore, players should familiarize themselves with the casino’s terms and conditions, particularly regarding fees and policies related to deposits, so they fully understand the rules and any potential consequences of not meeting the minimum deposit amount.

Please let me know if there’s anything else I can assist you with. If not, this complaint will be closed. Thank you for your understanding.

Best regards,

Veronika

nix1 has 6d 17h 59m 0s to reply

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