The player from Germany had made a Dogecoin deposit of 44€, which was below the new minimum requirement of 54€. The casino claimed that the deposit was lost and requested additional information without providing a clear reason. The player decided to close his account due to feeling scammed. The Complaints Team reviewed the case and explained that the casino could not return the deposit as it was never received, and that cryptocurrency transactions were difficult to trace. The account was blocked at the player's request, and the player was advised to contact the payment provider for further assistance.
Spades Queen Casino - Player's deposit has been confiscated.
Amount: €44
Spades Queen Casino
Safety Index:HighSafety Index
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8.0
Spades Queen Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Hi,
Yesterday, I made a deposit via Dogecoin and later noticed that the minimum deposit is now 54€.
It used to be around 20€...
The casino asked me to send various things like the transaction ID, without any clear reason.
I was told the deposit is lost and that's it!
44€ just vanished into thin air!
I decided to close my account because I've never been scammed like this before!
I would like the casino to address this issue.
Automatic translation:
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4 months ago
Dear nix1,
Thank you very much for submitting this complaint. I’m sorry to hear about your issue.
Unfortunately, the casino cannot return the deposit to you because they never received it. Additionally, cryptocurrencies are typically difficult to trace, making it almost impossible to recover the funds.
It is important for players to be aware of the minimum deposit requirements of the casino they are using and ensure that their deposits meet or exceed these requirements to avoid any issues. Furthermore, players should familiarize themselves with the casino’s terms and conditions, particularly regarding fees and policies related to deposits, so they fully understand the rules and any potential consequences of not meeting the minimum deposit amount.
Please let me know if there’s anything else I can assist you with. If not, this complaint will be closed. Thank you for your understanding.
Best regards,
Veronika
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4 months ago
Translation
Oh and are you aware that EVERY Dama NV (except this one) has a minimum deposit of 1 Doge?
In addition, this money has arrived in a wallet!
Honestly @ Guru your organization works hand in hand with these casinos and receives money from them!
Block my account you rats!
Automatic translation:
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4 months ago
As I mentioned in my previous reply, when depositing via cryptocurrency, it’s always crucial to double-check the minimum deposit limits displayed by the casino. Cryptocurrencies operate differently from traditional payment methods, and once a transaction is processed, it can be challenging to trace or recover the funds. Unfortunately, this limitation is inherent to how cryptocurrency transactions work, as they do not offer the same safeguards or reversibility as other payment methods.
The best course of action in such situations is to contact your payment provider. They may be able to offer further guidance or check if there are any options available to recover the funds. While I completely understand how frustrating this must be, please know that we have reviewed your case carefully, but due to the reasons outlined above, we are unable to assist further.
As per your request, your account will be blocked. I am genuinely sorry we could not do more to help you on this occasion.
