SpaceWin Casino - Player’s withdrawal is delayed.

I registered on this site. I made a deposit once, went through verification, and they processed my first withdrawal. I decided to try again and deposited with a bonus. Played through the bonus, made a withdrawal request, but now they're not paying out. Request was made on 15.12.2023. When I contacted support, they simply told me to wait and that's it. No further information from them and still no payout.

Dear Tyv32ai,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• If there's any relevant communication, please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Your application is being processed by the responsible department, please wait, we will contact you by mail as soon as your application is approved.

Best wishes,

Ellie

SpaceWin Casino Support Team

and they respond like this for a month.

The casino immediately responded and confirmed the withdrawal. Thank you. I'm waiting for funds to arrive.

The funds have arrived. I hope they responded so quickly thanks to you.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tyv32ai, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru