SpaceWin Casino - Player's winnings have been confiscated.

Casino confiscated my winnings claiming I had exceeded my bet size. This is simply untrue. I contacted their support and my "vip manager" and they will not reinstate my funds. Upon further investigation I discovered that the company registration links to a dissolved company and that the license is fake.

Dear BP1983,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpaceWin Casino.

We indeed inform players about the fake license of the casino in our review: https://casino.guru/spacewin-casino-review

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which games you played?
• Have you achieved your winnings with the help of a bonus?
• Could you please share your communication with the casino detailing the accusations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thank you very much, BP1983, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of SpaceWin Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello BP1983,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear SpaceWin Casino,

Could you possibly provide additional information regarding the payment request and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal V, Casino.Guru