HomeComplaintsSpace Casino - Player’s withdrawal has been delayed.

Space Casino - Player’s withdrawal has been delayed.

Amount: €2,400

Space Casino
Safety Index:High
Submitted: 16 Jul 2020 | Resolved : 29 Jul 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Finland is experiencing difficulties withdrawing her winnings probably due to external processing issues. The complaint was successfully resolved.

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4 years ago
Translation

There are no payouts. Every day they say that the problem is trustly and must wait. No specifics

Automatic translation:
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4 years ago

Dear Tatiana,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. From the casino’s message it seems as they are trying to resolve their problems with external payment processors, and you found yourself in the middle of this unpleasant situation.

Is there any other relevant communication between you and the casino, that you could forward me? If yes, please send it to kristina.s@casino.guru

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

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4 years ago
Translation

Everything remains unchanged. They don’t tell me anything, but the conclusion hangs.

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Automatic translation:
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4 years ago

Thank you very much Tatiana for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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4 years ago
Translation

Good morning,

yesterday they sent me a message by mail:

I hope you're well.


We've finally received a confirmation from the Payments Department that we can pay your withdrawals manually.


Could you kindly provide us with the following bank account details;


- Name of the account holder

- Name of the Bank

- IBAN and BIC.


I sent everything yesterday, but today I cannot log into my account.

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Automatic translation:
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4 years ago

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

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4 years ago

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

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4 years ago

Hello Tatiana,

What is the main problem when you're logging into your account? Thank you in advance for the reply.

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4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Dear Tatiana,

Before we can move further with this case, I would like to know if you have alredy tried to contact the support?

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4 years ago
Translation

Yes, I wrote in the chat, they told me they could not find me, they asked to send a message by mail. I did everything, I'm waiting for an answer from them. thank

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4 years ago
Translation

No answer

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4 years ago
Translation

I got a message last night. file

but I still can't log into my account

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Automatic translation:
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4 years ago
Translation

Good day. The application can be closed. All problems are solved 🙂 thanks!

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4 years ago

Dear Tatiana,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli

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