The player from Germany has deposited money into casino account but the funds seem to be lost. We’ve rejected this complaint in our system due to a lack of evidence.
Sons Of Slots Casino - Player’s deposit has never been credited to their casino account.
Amount: €25
Sons Of Slots Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I had deposited 25 euros at the strange casino last week, I should have left it.. I had done it by instant transfer then suddenly there was an error I should write to the service provider the money was debited and on the page from the casino if you can call it that, debit is pending. I also sent them a screenshot after they wrote to me, that was 2 days ago
Automatic translation:
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2 years ago
Dear Lolek100,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino and what is the exact URL of the casino website? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Lolek100,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
I gave them the money I sent them everything now they want it again because I don't feel like it. Avoid the casino like the devil avoids holy water
Automatic translation:
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2 years ago
I'm afraid I don't understand. Were your funds credited to your casino account, please?
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2 years ago
Dear Lolek100,
We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.
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2 years ago
Translation
Nope, they didn't credit anything, I had sent them everything and then they wanted to have it again, that's too stupid for me
Automatic translation:
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2 years ago
Dear Lolek100,
Could you please forward the payment receipt to petronela.k@casino.guru? Thank you in advance.
