Somos Casino - Player complains that he didn’t receive bonus.

Good night, excuse me yesterday I deposited 100 soles and they didn't even give me any bonuses, gentlemen, I didn't play at all, I asked for my 100 soles to withdraw and so far I haven't received my money, please give it back or I'm going to have to report it.

Dear Alessio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you tried to contact casino regarding this issue? Have you communicated possibility to receive any bonus prior to depositing funds into your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Alessio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.