The player from Portugal has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Solverde.pt Casino - Player’s withdrawal has been delayed.
Amount: €800
Solverde.pt Casino
Safety Index:Very highSafety Index
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9.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
My name is Carlos G***** and I hereby once again express my deep dissatisfaction with the delay in my withdrawal in the amount of €800, requested on the 27th of December on the Solverde.pt website. Considerable time has passed and so far I don't see any solution to my problem.
I have already contacted my bank, Revolut, several times and they have informed me that the transfer was reversed for reasons beyond the institution's control. I even sent proof of these conversations and also the bank statement that does not record any transfers in my account. It is regrettable that Casino Solverde is not resolving this situation, even after having sent all the necessary information.
I am extremely frustrated with the lack of transparency and respect from Casino Solverde. As a customer I expect to be treated fairly and reliably, but unfortunately this is not being the case. I am seriously considering informing the SRIJ and other authorities about this matter in the coming hours. In addition, I intend to publish on my social networks, where I have more than 30 thousand followers, about what happened to me in a regulated casino and in this way make this situation public, alerting future incidents of this type with other customers.
I would like to remind you that I expect to receive my money within the next few hours before taking more drastic action. This situation is completely regrettable and I hope that you can resolve it as soon as possible.
Carefully,
Carlos G*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear Strak,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been sent but never reached you? Have you been provided any transaction tracking number?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
