The player from Chile completed the required rollover with a total of 10,000 but is unable to withdraw after being told to deposit the same amount again and bet three times. The player feels disrespected and believes this treatment is a scam, highlighting concerns about identity protection.
Sol Casino - Player's withdrawal has been delayed.
Amount: $30,000 CLP
Sol Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 18h 53m 29s
Case summary
5 hours ago
Public
Public
17 hours ago
Translation
Hello, yesterday I completed the rollover of 77,500 and ended up with 10k. I deposited 5,000 and won 35,000 with my deposit. I wanted to make a withdrawal, but magically they told me I had to deposit the same amount, 35,000 basically, and bet x3, even though I won that amount with my deposit. I find this disrespectful and a scam, especially since they played with my money and refused to take responsibility, passing the buck from one to another. I would not recommend this casino at all. They are scammers, and our identity is not well protected.
Automatic translation:
Public
Public
5 hours ago
Hello Alexita,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that if you are requesting a withdrawal through a method you haven't yet used, a minimal deposit is mandatory.
Looking forward to your answer.
Regards,
Nick
Alexita has 6d 18h 53m 29s to reply
