The player has deposited money into his account, but the funds seem to be lost. The player later confirmed that the issue was resolved.
Sol Casino - Player’s deposit has never been credited to his account.
Amount: €100
Sol Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hi! I made a deposit using UI Noda Pay. So far everything has been fine with deposits and withdrawals.
I deposited €100 and it was not credited to my account.
It has already been booked from my account as a real-time transfer. The casino tells me it can take up to 3 working days, which I can't understand because all payments worked afterwards.
I deposited the money today and I always get a standard text. I have clarified myself with the payment service provider and the payment has already been confirmed.
Now I can't get into the site at all because of a server error.
After chatting I can't get into the site for hours.
Automatic translation:
Public
Public
1 year ago
Dear XAbruzzii,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We usually recommend players to contact their payment provider in situations like this. Do I understand correctly that you have already done that?
If yes, please forward me any communication between you and your bank (a letter or email) in which the bank confirms that the deposit has been processed successfully. My email address is kristina.s@casino.guru.
Also, please forward me the deposit receipt.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Dear XAbruzzii,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
