Sol Casino - Player is requesting refund of his losses.

Dear SeargentSlotty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation properly.

Have you requested self-exclusion from this casino? If so, when exactly?

Have you lost the amount of 21.456 € before or after submitting the self-exclusion request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Das ist völlig unerheblich.

sol.casino hat wie erwähnt KEINE Lizenz

für Österreich. Alle Einzahlungen sind ungültig und nichtig und sind rückforderbar. Das Thema ist allen bekannt. Ich unterbreite lediglich ein Angebot sich außergerichtlich bei 74% zu einigen und hoffe, dass hier ein Repräsentant von Sol.Casino ist

und bereit ist den Fall rasch mit Generalbereinigung und Verschwiegenheitserklärung zu klären.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits if you haven't informed this specific casino about your gambling problem. I can only recommend you do better research next time and play only in the casinos licensed in Austria. 

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Please ask Matej. He is aware.

1. the disease i suffer is irrelevat
2. no addicted person in the world. Not even one!!! Would register in an online casino and tell them about the addiction. Its a disease!!!!! And an addiction.

however. This special casino operates without a valid license for austria.

casino.guru states that this casino accepts players from austria which makes you liable too. I know the office in bratislava. So please use your power to help and be negotiator and mediator to find a solution. My offer is very fair.

the alternative is a lawsuit which the casino looses but i will make you liable as the 2nd defendant. You are liable for what you publish.

all transactions are void due to lack of legality and have to be reimbursed. 100%

its a fair offer to ask just for 80%

you have the better network and the power. Use it for do something good!

and please ask your bosses and lawyers.

the T&Cs and that eveybody should check by themself. Blabla. We had this on court. Its invalid and useless.

please go ahead in this issue. Thank you.

kind regards

Ingmar

Ich hab jetzt gestern bei Betitall mal 2250 € eingezahlt und vorher gesagt das ich bin süchtig bin. Jetzt bin ich mal gespannt wie Casino.Guru da reagiert, ich hab schon die entsprechende Beschwerde eingereicht. Die 2250 € müsste ich ja dann zurück bekommen, wenn ich es richtig verstanden, da ich sofort gesagt süchtig bin.

jetzt werden wir sehen wie unparteiisch und fair ihr wirklich seid. 🤔🥰

I'm going to ask you once again. Have you requested to be self-excluded due to gambling addiction in this particular casino? In that case, we might request the casino to join the discussion and return the amounts you deposited after you asked to be self-excluded. However, if you did not ask for self-exclusion and gambled away your money, we cannot help you. We have no authority when dealing with casinos' licensing. Moreover, it's the player who decides in which casino they will play.

Liebe Veronika. Bitte lesen Sie nochmal aufmerksam, was ich geschrieben habe.

nutzen Sie die Macht, die sie haben, um als Vermittler eine Lösung herbeizuführen, damit ich nicht Selbstmord begehen muss. Retten sie ein Leben! Ein Gerichtsprozess dauert zu lange. Ich habe meine Insolvenz erwähnt.

Mein Angebot ist mehr als fair!

Ihre Aussage „Ich kann Ihnen nur empfehlen, besser zu recherchieren" ist ja wohl eine Frechheit. Ich habe HIER recherchiert und sie behaupten durch den Hinweis „akzeptiert Spieler aus Österreich" suggestiv immernoch, das Casino sei legal und hätte eine Lizenz. Dadurch leite ich eine Haftung von Casino-Guru ab. Wir werden nötigenfalls prüfen, wie ein Gericht das bewertet.

Dear SeargentSlotty,

the information about licensing authority can be found directly in our reviews. For Sol Casino, there is only Curacao present, so it's quite clear to the players that the casino does not hold an Austrian license. It is the sole decision of the player to choose where they want to register and play, as long as the casino accepts users from their country.

The casino is not obliged to refund you any of your deposits just because they do not have a license from your country. Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please seek professional help for your gambling addiction.

Kind regards

Veronika