The player from Austria is requesting the casino to refund part of his losses because the casino is not licensed in Austria. We rejected the complaint, since we do not deal with licensing issues.
Sol Casino - Player is requesting refund of his losses.
Amount: €21,456
Sol Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Dear SeargentSlotty,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand the situation properly.
Have you requested self-exclusion from this casino? If so, when exactly?
Have you lost the amount of 21.456 € before or after submitting the self-exclusion request?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
10 months ago
Translation
That is completely irrelevant.
As mentioned, sol.casino has NO license
for Austria. All deposits are void and void and are refundable. The topic is known to everyone. I'm just making an offer to settle out of court at 74% and I hope there's a Sol.Casino representative here
and is ready to clarify the case quickly with a general clean-up and a declaration of confidentiality.
Automatic translation:
Public
Public
10 months ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits if you haven't informed this specific casino about your gambling problem. I can only recommend you do better research next time and play only in the casinos licensed in Austria.
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Public
Public
10 months ago
Please ask Matej. He is aware.
- the disease i suffer is irrelevat
- no addicted person in the world. Not even one!!! Would register in an online casino and tell them about the addiction. Its a disease!!!!! And an addiction.
however. This special casino operates without a valid license for austria.
casino.guru states that this casino accepts players from austria which makes you liable too. I know the office in bratislava. So please use your power to help and be negotiator and mediator to find a solution. My offer is very fair.
the alternative is a lawsuit which the casino looses but i will make you liable as the 2nd defendant. You are liable for what you publish.
all transactions are void due to lack of legality and have to be reimbursed. 100%
its a fair offer to ask just for 80%
you have the better network and the power. Use it for do something good!
and please ask your bosses and lawyers.
the T&Cs and that eveybody should check by themself. Blabla. We had this on court. Its invalid and useless.
please go ahead in this issue. Thank you.
kind regards
Ingmar
Public
Public
10 months ago
Translation
Yesterday I deposited 2250 € at Betitall and said beforehand that I am addicted. Now I'm curious how Casino.Guru reacts, I've already submitted the corresponding complaint. I would have to get the 2250 € back if I understood it correctly, because I was addicted straight away.
now we will see how impartial and fair you really are. 🤔🥰
Automatic translation:
Public
Public
10 months ago
I'm going to ask you once again. Have you requested to be self-excluded due to gambling addiction in this particular casino? In that case, we might request the casino to join the discussion and return the amounts you deposited after you asked to be self-excluded. However, if you did not ask for self-exclusion and gambled away your money, we cannot help you. We have no authority when dealing with casinos' licensing. Moreover, it's the player who decides in which casino they will play.
Public
Public
10 months ago
Translation
Dear Veronica. Please read carefully what I wrote again.
use the power you have to mediate a solution so I don't have to commit suicide. Save a life! A court case takes too long. I mentioned my bankruptcy.
My offer is more than fair!
Edited
Automatic translation:
Public
Public
10 months ago
Translation
Your statement "I can only recommend that you do better research" is probably cheeky. I researched HERE and they still suggestively claim by the note "accepts players from Austria" that the casino is legal and has a license. Thereby I derive liability from Casino-Guru. If necessary, we will examine how a court assesses this.
Automatic translation:
Public
Public
10 months ago
Dear SeargentSlotty,
the information about licensing authority can be found directly in our reviews. For Sol Casino, there is only Curacao present, so it's quite clear to the players that the casino does not hold an Austrian license. It is the sole decision of the player to choose where they want to register and play, as long as the casino accepts users from their country.
The casino is not obliged to refund you any of your deposits just because they do not have a license from your country. Due to this reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please seek professional help for your gambling addiction.
Kind regards
Veronika
Please disable your AdBlock