HomeComplaintsSol Casino - Casino violates deposit limit law.

Sol Casino - Casino violates deposit limit law.

Amount: €3,380

Sol Casino
Safety Index:High
Submitted: 21 Jul 2023 | Case closed : 09 Mar 2024
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

8 months ago

The German player notes that the casino is allowing them to deposit over the legal limit of €1000 per month. They are seeking a refund. After a closer examination, we ended up rejecting this complaint as unjustified.

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1 year ago
Translation

The casino is allowing me to deposit over €1000 per month, which is strictly prohibited in Germany. I want my money back. Thank you

Automatic translation:
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1 year ago

Dear keejan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The Interstate Treaty on Gambling.

Since you opted for a casino that operates under Curaçao License, I'm afraid we won't be able to help you.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

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1 year ago
Translation

was clear. But good to know that they offer such bad casinos. You can close the case

Automatic translation:
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1 year ago

Our review clearly indicates that this casino operates under the Curaçao License. While I understand your concern regarding the monthly deposit limit, it's essential to note that this restriction applies specifically to casinos under the German License. We offer a vast selection of online casinos, and each user has the freedom to choose the most suitable option from our extensive database of over 5,000 online casinos. To ensure you find casinos with a German License, I highly recommend setting up the filters correctly.


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I apologize that we couldn't assist you with this particular case. However, please do not hesitate to reach out to us if you encounter any difficulties in the future. We are here to help.

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